Platform Support Specialist

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Ondo Finance

WebsiteLinkedInAll Job Openings

51 - 200 employees

₿ Crypto

💳 Fintech

💸 Finance

💰 Initial Coin Offering - Ondo Finance on 2024-01

Crypto • Fintech • Finance

Ondo is a company building institutional-grade onchain financial infrastructure and products that bridge traditional finance (TradFi) and decentralized finance (DeFi). Its offerings include tokenized public securities (Ondo Stocks) that make public securities freely transferable and usable in DeFi, USDY (a permissionless yield-bearing stablecoin), and OUSG (an institutional product offering exposure to short-term US Treasuries with 24/7 instant minting and redemptions). Ondo emphasizes compliance, institutional-grade security, third-party audits, and partnerships with asset managers and regulated service providers. The company’s Nexus technology enables instant minting and redemption for tokenized US Treasuries and stablecoins and supports omnichain issuance and distribution. Ondo works with partners like Broadridge, J. P. Morgan, Mastercard, Ripple, and asset managers to bring voting and cross-border redemption capabilities to tokenized assets.

📋 Description

• Provide timely, high-quality support to customers through live chat and other support channels for the products we support. • Troubleshoot customer issues involving the products and platforms we support, identifying root causes whenever possible. • Escalate technical issues to Engineering with clear documentation, relevant context, and reproduction steps. • Develop deep knowledge of supported platforms, products, features, and customer workflows. • Educate customers on product functionality, platform workflows, and best practices. • Partner with Product, Engineering, and other internal teams to resolve complex customer issues. • Identify recurring customer pain points and contribute ideas to improve supported products and platforms, internal processes, and documentation. • Help maintain internal knowledge bases and support documentation. • Support multiple products, platforms, and customer segments as business needs evolve. • Contribute to a collaborative, customer-first support culture.

🎯 Requirements

• Approximately 5+ years of experience in customer support, technical support, or platform support. • Experience supporting consumer-facing technology products or platforms. • Excellent written communication skills, with the ability to explain technical concepts clearly. • Strong troubleshooting and problem-solving abilities. • Experience working in fast-paced operational environments. • Ability to manage multiple customer conversations while maintaining a high standard of service. • Strong sense of ownership and accountability.

🏖️ Benefits

• Competitive compensation including but not limited to salary, future token rights, and/or equity (according to your preferences) — We are well-funded and believe that great talent deserves great compensation. • Full benefits (medical, vision, and dental) and flexible vacation policy (PTO). • Remote-first team across many countries — You will be an early team member helping shape our vision, culture, and design practices. • A+ colleagues — Our team includes alumni from: Goldman Sachs, Blackrock, Two Sigma, Bridgewater, SpaceX, AWS, Meta, Google, McKinsey, Coinbase, Circle, Uniswap. • Best-in-class investors — We are proud to be backed by leading crypto experts and VCs, including Pantera Capital, Founders Fund and Coinbase Ventures.