Product Support Specialist, Load & Haul

Job not on LinkedIn

🕒 July 27

⛰️ Colorado, Nevada – Remote

⛰️ Colorado – Remote 🎰 Nevada – Remote

💵 $130k - $155k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

👻 Ghost score 55%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sandvik Group

WebsiteLinkedInAll Job Openings

- employees

Founded 1862

🏭 Manufacturing

🏗️ Construction

🏢 Enterprise

Manufacturing • Construction • Enterprise

Sandvik Group is a global engineering company specializing in the development of advanced technologies and products for the mining, construction, and manufacturing industries. They offer a range of solutions including equipment, tools, services, and digital solutions to improve productivity and efficiency in various sectors. The company is committed to innovation and sustainability, providing high-quality products that help their customers meet the demands of a growing and rapidly changing world.

📋 Description

• Serve as the highest-level technical support resource for underground Load & Haul equipment • Provide expert troubleshooting for electrical, hydraulic, mechanical, drivetrain, and control system issues • Support major component failures, machine commissioning, corrective campaigns, warranty investigations, and fleet performance initiatives • Analyze equipment failures, component life trends, machine health data, and maintenance practices • Develop corrective actions and reliability improvement programs to reduce downtime and total cost of ownership • Support condition monitoring, predictive maintenance, and digital fleet management solutions • Provide application expertise during equipment sales campaigns and project evaluations • Assist Account Managers with technical presentations, equipment recommendations, and value-based selling • Develop and deliver technical training programs and machine-specific training packages • Mentor field service personnel and develop technical competency across the Sales Area • Lead technical readiness activities for new equipment introductions, upgrades, and product launches • Support customer fleet deployments and project start-ups • Coordinate product phase-in and phase-out activities • Provide field feedback and support continuous product improvement initiatives • Participate in validation testing, pilot programs, and field performance evaluations • Act as the primary technical interface between Sales Area, Product Line, Engineering, Reliability, and Customer Support teams • Collect, document, and communicate customer feedback, technical issues, and product improvement opportunities • Lead technical review meetings focused on reliability, performance, and fleet optimization • Maintain detailed technical reports, recommendations, and service documentation • Promote compliance with company, customer, and regulatory EHS requirements • Support incident investigations, root cause analysis, corrective actions, and safety improvements • Champion safe work practices for underground mining equipment maintenance, operation, automation, and battery-electric technologies

🎯 Requirements

• Bachelor's degree in engineering discipline, heavy equipment technology or other related technical discipline or equivalent 4 years experience • Minimum additional 8 years experience with Load and Haul equipment • Expertise in diesel technologies • Demonstrated expertise in underground loaders (LHDs), haul trucks, and related mining equipment • Extensive experience in troubleshooting and maintaining heavy mining equipment • Proven experience delivering technical training and coaching programs • Strong understanding of underground mining operations and production processes • Proficiency with digital service platforms, equipment monitoring tools, and business applications • Strong verbal and written communication skills • Ability to travel within the Sales Area to support customers and business needs • Must have the legal right to work in the United States on an indefinite basis without employer sponsorship • Temporary work authorizations, including OPT, do not meet this requirement

🏖️ Benefits

• Competitive benefits package including health, dental, and disability insurance • Outstanding 401(k) retirement savings plan • Professional competence development • Training • Career advancement opportunities • Reasonable accommodations for employees with disabilities