Patient Support Specialist

🕒 July 27

🇺🇸 United States – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 53%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CareTalk Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🏥 Healthcare

🤝 B2B

Healthcare • B2B

CareTalk Health is a Clinical Process Outsourcing (CPO) company and virtual national medical practice that delivers virtual health solutions to healthcare organizations across the United States. It provides telehealth-focused clinical services and administrative processes that can be Medicare-billed when applicable, supporting Medicare and Medicaid populations. CareTalk operates as a virtual provider partner, enabling remote care delivery and revenue-cycle–eligible services for other healthcare entities.

📋 Description

• Coordinate multiple care teams and connect patients with the appropriate clinician • Keep visit flow moving across concurrent schedules • Transfer patients using call-handling tools and provide real-time intake information • Notify RNs when patients are ready and track visit status • Monitor call activity and support RN-to-provider handoffs • Escalate scheduling conflicts, clinical concerns, and patient issues • Make outbound calls to confirm appointments, verify identity, and confirm readiness • Conduct pre-visit intake, including demographics, consent, and pre-screening questions • Perform audio and video technology checks • Answer inbound questions about visits, scheduling, and technical navigation • Document patient outreach, intake, call routing, and handoffs • Provide real-time patient-status updates to the clinical team • Troubleshoot minor audio and video issues and escalate when needed • Coordinate with patients and care team members through internal chat or phone

🎯 Requirements

• Experience in a healthcare or customer service setting required • Strong digital fluency and comfort navigating Zoom, Teams, and EHR/CRM tools • Excellent interpersonal and communication skills • Ability to multitask, prioritize, and remain calm in a fast-paced virtual environment • Reliable internet connectivity and secure, private workspace • Employees must perform all work physically within the United States; international work is not permitted during scheduled work hours • Windows or Apple (macOS) computer only; no Chromebooks, Linux machines, or smartphones • Windows 10 or macOS 14 Sonoma minimum • Intel Core i5 or AMD equivalent processor for Windows, or Apple Silicon for Macs • 16 GB RAM • Wired headphones required; built-in microphones are not allowed • Minimum 100 Mbps download and 50 Mbps upload internet speed • Ethernet cable connecting the computer directly to the router • Google Chrome with Amazon Workspaces • Webcam required for video calls • Preferred: telehealth, medical office, or remote care experience • Preferred: familiarity with HIPAA and patient privacy regulations • Bilingual English and Spanish or another language is a plus

🏖️ Benefits

• Fully remote work from a home office • Monday-Friday 9-6pm EST schedule • Equal opportunity and inclusive work environment