New Hire Scheduling & Counselor Communication Lead

🕒 2 days ago

🇺🇸 United States – Remote

💵 $20 - $23 / hour

⏰ Full Time

🟠 Senior

🛋️ Counselor

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OneDigital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

💸 Finance

👥 HR Tech

Insurance • Finance • HR Tech

OneDigital is a company that specializes in providing insurance, financial services, and HR consulting solutions. By leveraging technology and innovation, OneDigital aims to transform complex and inefficient landscapes through business automation, APIs, product development, and AI. Their services include employee benefits consulting, property and casualty insurance, retirement plan administration, and wealth management. OneDigital is committed to diversity, equity, inclusion, and belonging within its corporate culture and offers a range of services aimed at helping businesses and individuals achieve their aspirations of health, success, and financial security.

📋 Description

• Work with the client experience team to receive all the required information for counselor scheduling needs related to new hire enrollments. • Manage counselor time off requests and scheduling preferences. • Lead all urgent counselor and customer employee communications to the team email. • Assign counselors to best meet client needs for new hire enrollments. • Ensure sufficient coverage for each Counselor-assisted new hire enrollment. • Manage details for prospective, tentative and confirmed perpetual new hire enrollments. • Support Counselors with their productivity on perpetual enrollments. • Collaborate with the assigned Client Experience support team members.

🎯 Requirements

• Must hold a current and active life and health license in their resident state • Bachelor’s degree in marketing, Business Management, Business Administration, or related field preferred • Three years of related group enrollment experience required • Excellent organizational skills and attention to detail • Proficient in Microsoft Office Suite or similar software • Maintains composure and professionalism when dealing with difficult or complex situations • Excellent written and verbal communication skills • Ability to quickly learn new processes and embrace change management/innovation • Strong work ethic and personal accountability • Excellent problem solver and solution oriented.

🏖️ Benefits

• Health insurance • retirement plans • paid time off • professional development programs • reimbursement of job-related expenses • employee perks and discounts