Customer Success Enablement Manager

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $90k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OneImaging

WebsiteLinkedInAll Job Openings

1 - 10 employees

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

OneImaging is the nation's leading comprehensive radiology care management platform, dedicated to drastically reducing the cost of medical imaging. By providing transparent pricing and seamless integration with insurance plans, OneImaging enables its members to access imaging services that are typically 80% cheaper than the national average. The company offers nationwide coverage with over 4,800 accredited centers and aims to make diagnostic imaging an affordable employee benefit. By focusing on prevention, detection, and diagnostics, OneImaging helps in the early diagnosis of chronic diseases, ultimately reducing healthcare costs and improving patient outcomes.

📋 Description

• Build and maintain Customer Success and Implementation playbooks, SOPs, templates, and best practices • Develop onboarding and ongoing training for Customer Success and Implementation teams • Own customer and internal presentation materials, including business review decks, training materials, and executive-ready updates • Create scalable processes for implementation, launch readiness, customer health, escalations, business reviews, renewals, and expansion • Maintain a centralized knowledge base for customer-facing teams • Partner cross-functionally to communicate and drive adoption of product, operational, and process changes • Identify opportunities to automate manual workflows and improve team efficiency • Develop tools and resources to help teams identify risks, dependencies, and next-best actions earlier • Measure enablement effectiveness and continuously improve programs based on team and customer needs • Collaborate with Customer Success, Operations, Product, Sales, Marketing, and other teams

🎯 Requirements

• 3+ years of experience in Customer Success, Marketing, Enablement, Implementation, or Customer Operations • Experience building scalable processes, playbooks, and training programs • Strong project management, communication, and documentation skills • Ability to simplify complex workflows and turn them into practical tools teams will actually use • Highly organized, proactive, and comfortable working in a fast-growing environment • Experience partnering across multiple teams and levels of an organization • Healthcare, health plan, benefits, or health-tech experience is a plus • Experience with Salesforce, Notion, or similar CS and knowledge-management tools is a plus • Builder mentality with a bias toward execution

🏖️ Benefits

• Equity incentive plan eligibility • Competitive benefits plans