Client Success Manager

🔥 7 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $85k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Enertiv

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

🏠 Real Estate

Consulting • Logistics • Real Estate

Enertiv is an operational intelligence platform for commercial real estate (CRE) owners and operators. It provides solutions to track, analyze, report, and optimize energy consumption, preventive maintenance, tenant billing, equipment health, and capital expenditure forecasting. Enertiv's platform integrates with tools like Energy Star and automates tasks like utility data capture and tenant billing. This helps CRE stakeholders improve efficiency, maximize utility recovery, and achieve sustainable long-term savings through detailed data analysis and proactive asset management.

📋 Description

• Partner with the Onboarding team during kickoff and implementation to ensure a strong foundation and accelerate time-to-value • Lead cross-functional resolution of client delivery and support issues across maintenance, data, software, and ESG workflows • Monitor customer health signals, maintain accurate account data, and proactively mitigate retention risks • Lead Quarterly Business Reviews focused on adoption, platform health, and value realization • Partner with the Account Management team on Executive Business Reviews centered on strategic outcomes and long-term business value • Partner with the Asset Performance Services team to deliver client insights, measurement and verification reporting, and proof-of-value deliverables • Identify expansion opportunities, support renewal planning, and advance account growth through proactive forecasting and strategic account planning • Surface client feedback and market insights to Product and Leadership to influence roadmap priorities and service improvements • Complete platform and industry onboarding and establish relationships with key client stakeholders • Deliver or schedule initial QBRs for priority accounts while maintaining accurate CRM data, customer health scores, and renewal forecasts • Increase platform engagement and align solutions to customer business objectives • Develop relationships with two or more key stakeholders per account • Partner with the AM team to mitigate risk, maintain retention targets, and advance upsell, cross-sell, and expansion opportunities

🎯 Requirements

• 3+ years of client success experience in B2B SaaS managing a portfolio of customers and driving retention, renewals, and account growth • Experience managing complex, multi-stakeholder customer relationships • Highly organized and data-driven • Experience using customer health metrics, CRM systems, and business insights to prioritize work and manage a portfolio effectively • Experience in PropTech, commercial real estate technology, or real estate operations preferred • Familiarity working with building owners, property managers, or asset managers preferred • Familiarity with energy management, utility data, sustainability reporting (LL97, GRESB, ENERGY STAR Portfolio Manager, etc.), or adjacent sustainability technologies preferred • Experience with Zoho CRM and Notion preferred • Colorado candidates preferred • Minimal travel

🏖️ Benefits

• Potential performance bonus • Equity opportunities • Multiple medical plan options (HSA and PPO) • Dental and vision coverage • Company-paid life insurance • 401(k) • Company laptop • Home office stipend • Flexible PTO • 10 paid holidays • Paid parental leave • Hybrid/remote flexibility • Monthly Lunch & Learns • Professional development support • $2,000 referral bonus for successful hires • Minimal travel