Senior Manager, Strategic Accounts – Customer Success

🔥 13 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Motive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

🏗️ Construction

🍽️ Food & Beverage

Logistics • Construction • Food & Beverage

Motive is a company that provides an integrated operations platform designed to enhance the safety, productivity, and profitability of fleet management and operations. Utilizing cutting-edge AI technology, Motive offers solutions such as driver safety monitoring, fleet management, equipment monitoring, and spend management. These services provide unparalleled visibility into vehicles and equipment, automate workflows, reduce costs, and improve efficiency for industries like construction, oil & gas, public sector, food & beverage, and logistics. Motive is recognized as a leader in fleet management and empowers companies to maximize their operational potential with innovative solutions.

📋 Description

• Lead a team of 6-9 Strategic Customer Success Managers and exceed retention goals for high-value, complex strategic accounts • Develop and iterate playbooks that drive outcomes for strategic clients • Use data and analytics to advocate for clients, manage team performance, and forecast net revenue retention and gross retention rate • Advocate for strategic clients with internal stakeholders and act as the voice of the customer • Manage pipeline reviews, escalations, team meetings, Executive Business Reviews, and Account Planning • Deliver high-touch, white-glove service to large strategic accounts • Define and execute tailored success plans and formalize solutions to customer challenges • Identify and pursue upsell and cross-sell opportunities with sales • Monitor customer health, mitigate risks, and secure renewals • Collaborate with product development, sales, and marketing to communicate feedback and advocate for client-aligned improvements • Build and manage strong internal and external relationships

🎯 Requirements

• 5+ years of experience successfully leading a high-performing Customer Success team in B2B SaaS, focused on strategic or enterprise clients • Experience with B2B Enterprise SaaS platforms using a user- or seat-based licensing model preferred • Ability to lead a team of 6-9 CSMs serving strategic clients, each with a book of business over $4M in ARR • Execution-focused leadership and process excellence, specifically utilizing AI technology • Ability to use data for decision-making and translate data into actionable insights • Strong understanding of growth and retention strategies in B2B environments • Excellent communication and presentation skills, including engaging C-level executives • Experience with change management and driving transformational change • Proven ability to build and maintain customer relationships and drive successful outcomes • Experience managing complex internal and external relationships • Must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations

🏖️ Benefits

• Equal opportunity employer committed to a diverse and inclusive workplace • Some interviews or new-hire training sessions may be held in person at one of Motive's global offices