Customer Success Manager

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $96k - $118k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Thrive Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏥 Healthcare

💼 Consulting

🧘 Wellness

💰 $80M Series C on 2021-07

Healthcare • Consulting • Wellness

Thrive Global is a company dedicated to improving productivity and well-being through behavior change and mental wellness solutions. Their comprehensive platform focuses on diagnosing and treating burnout, building resilient cultures, and leveraging behavior change tools that are integrated into daily workflows. Thrive Global partners with leading scientists to inform their solutions and collaborates with top global companies to embed well-being practices directly in the flow of work. They offer integrations with popular platforms like Microsoft Teams, Slack, and Webex to support employee mental health and well-being at all levels of an organization, from frontline workers to executives.

📋 Description

• Own a portfolio of named client relationships end to end • Serve as the day-to-day point of contact for assigned accounts • Build trusted relationships with key stakeholders and decision-makers • Lead new client launches and technical integration work from start to finish • Coordinate with Product, Engineering, and Data to keep timelines, dependencies, and go-live commitments on track • Manage ongoing client workstreams and maintain clear action plans • Identify and address risks before they affect delivery or the client experience • Track engagement, adoption, and outcomes • Translate data into insights and recommendations for clients and internal partners • Lead the full strategic business-review cycle • Connect wellbeing and program insights to measurable business value • Develop account strategies and identify opportunities to deepen partnerships • Lead renewal and expansion conversations with internal stakeholders • Bring client feedback into product and roadmap discussions • Partner with Sales, Legal, Security, and other teams on contracts, data agreements, and escalations

🎯 Requirements

• A bachelor’s degree or equivalent relevant professional experience • At least five years of demonstrated success in customer success, account management, or a comparable client-facing role • Ideally two or more years at a SaaS technology company • Experience independently owning named accounts within a SaaS, health technology, or enterprise services organization • Experience carrying or directly contributing to a renewal or growth target • Strong executive communication and presentation skills, including experience leading business reviews • Ability to manage multiple client workstreams and competing deadlines with a high degree of organization and accountability • Proficiency in Excel or Google Sheets • Experience interpreting and presenting client or program data • Ability to learn technical products and implementation processes quickly • Prior implementation or integration experience is helpful but not required • Ability to work in the United States

🏖️ Benefits

• Mission-driven impact • Career growth and development opportunities • Supportive, human-centric work environment • Wellness perks and benefits • Medical, dental, and vision coverage • 401(k) program with company match • Generous paid-time-off programs • Thrive Time: additional paid time off after major projects or intense work periods • Variable compensation and equity as part of the total compensation package