Practice Success Manager

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $85k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Guide Healthcare

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

⚕️ Healthcare Insurance

🏥 Healthcare

🎯 Recruiter

Healthcare Insurance • Healthcare • Recruitment

Guide Healthcare is leading a movement where creativity delivers positive change in the healthcare sector. The company specializes in allied health service provision and healthcare recruitment, focusing on the support and treatment of older adults. With a commitment to adding value to their clients, partners, and teams, Guide Healthcare aims to do things differently in the industry.

📋 Description

• Identify and evaluate individual practices within assigned networks for fit with Guidehealth’s value-based care services • Conduct outreach and initial meetings with practice leadership to introduce Guidehealth’s services and value proposition • Build the case for engagement, address objections, and secure agreement to enter implementation • Coordinate engaged practices’ kickoff and onboarding with the Practice Operations Manager • Serve as the day-to-day point of contact for an assigned portfolio of practices • Maintain consistent communication and touchpoint cadence with practice administrators and frontline clinical staff • Support long-term practice retention and satisfaction • Represent practice feedback, needs, and risks internally, routing or escalating them as needed • Document practice meetings, key correspondence, and interactions in HubSpot CRM • Schedule and coordinate performance reviews, escalation discussions, and ad-hoc check-ins • Determine appropriate meeting cadence and format based on relationship stage, performance trajectory, and practice preference • Provide monthly performance reviews and facilitate conversations with practice leadership • Translate performance data and benchmarks into actionable next steps • Support practices in developing and tracking improvement plans tied to performance targets • Identify underperforming practices and escalate supporting context to the Director • Liaise with Guidehealth’s clinical pillars: CDI, Care Management, and Quality • Relay practice feedback, updates, and operational conditions to internal clinical leads • Represent Guidehealth’s services and expectations during implementation kickoff and onboarding • Resolve internal barriers or delays affecting practice service delivery • Collaborate with the network’s Client Relationship Manager when practices are unresponsive or additional support is needed • Support the Director of Practice Success with network- or client-level presentations and business reviews • Contribute portfolio-level performance narratives and practice-level context • Keep the Director informed of network trends, risks, and practice sentiment

🎯 Requirements

• Ability to travel locally up to 50% • Must reside locally in Georgia • Minimum 3 years of experience in a practice-facing, account management, or business development role within healthcare, value-based care, or a related field • Experience working within an ACO, MSSP, or value-based care model, including delegated services, managed care, or population health environments • Ability to build trust-based relationships and secure buy-in from physicians and practice leadership • Ability to facilitate productive, sometimes difficult, performance conversations with practice leadership • Strong understanding of individual primary care physician practice workflows, day-to-day operations, and front-office/clinical environments • Ability to manage multiple practice relationships simultaneously with high attention to follow-through • Strong written and verbal communication skills, including translating performance data into a clear narrative for practice audiences • Strong time and task management skills • Judgment to calibrate engagement intensity and format across practices with differing needs • Ability to work independently with strong ownership and accountability for practice-level outcomes • Based in or willing to relocate to the Atlanta, GA area • Ability to travel up to 50% of the time within Georgia for in-person practice engagement • Experience specifically in practice acquisition, physician outreach, or provider network development is preferred • Clinical background, such as Medical Assistant, Care Manager, RN, or LPN, is preferred • Experience in a manager or operations role within a primary care practice is preferred • Health coach certification or motivational interviewing skills are preferred • Experience with CRM platforms, preferably HubSpot • Familiarity with quality metrics, HCC coding, or care management integration • Familiarity with the Atlanta-area independent physician practice landscape • Ability to work during stated working hours and maintain a camera-on presence for virtual meetings • Internet connection of at least 100 Mbps download and 10 Mbps upload

🏖️ Benefits

• Fully remote work arrangement • Comprehensive medical, dental, and vision plans • 401(k) plan with 3% employer match to 6% employee contribution • Life and disability insurance • Voluntary life insurance options • Employee Assistance Program (EAP) • Paid time off plans • Paid parental leave • Learning and development resources • Necessary work equipment provided at no charge • Full-time employees working 30 hours per week or more are eligible for comprehensive benefits