Customer Success Operations Manager

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $105k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OneImaging

WebsiteLinkedInAll Job Openings

1 - 10 employees

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

OneImaging is the nation's leading comprehensive radiology care management platform, dedicated to drastically reducing the cost of medical imaging. By providing transparent pricing and seamless integration with insurance plans, OneImaging enables its members to access imaging services that are typically 80% cheaper than the national average. The company offers nationwide coverage with over 4,800 accredited centers and aims to make diagnostic imaging an affordable employee benefit. By focusing on prevention, detection, and diagnostics, OneImaging helps in the early diagnosis of chronic diseases, ultimately reducing healthcare costs and improving patient outcomes.

📋 Description

• Build and maintain CS playbooks, SOPs, templates, and best practices, including internal processes, utilization initiatives, upsell opportunities, and renewal motions • Implement scalable processes and tooling to support implementation, customer health, business reviews, renewals, and expansions • Design and run quarterly goal cycles, scorecards, and CS incentive mechanics • Own opportunity hygiene and tracking in Salesforce so CS can efficiently prioritize and deliver value across their books • Develop onboarding and training programs for CS and Implementation • Maintain a centralized knowledge base to keep product, engagement, and process information consistent and up to date • Partner cross-functionally to operationalize product and process changes across customer-facing teams • Identify opportunities to automate manual workflows and improve team efficiency • Develop resources that help teams identify opportunities, dependencies, and next-best actions earlier • Measure the effectiveness of CS processes and programs and continuously improve them based on team and customer needs

🎯 Requirements

• 4+ years of experience in Customer Success Operations, Revenue Operations, or a similar operations-focused role supporting a customer-facing organization required • Hands-on Salesforce experience, including managing opportunity tracking, pipeline hygiene, reporting, workflows, and data integrity • Experience designing and operationalizing bonus, incentive, or variable compensation structures for customer-facing teams • Strong understanding of the customer lifecycle, including implementation, adoption, account health, renewals, expansions, and escalations • Experience building and implementing scalable CS processes, operating workflows, playbooks, and systems • Strong analytical skills and experience using data and reporting to identify gaps, prioritize work, and improve team performance • Strong sense of urgency and ownership, with a demonstrated ability to independently drive projects from idea through implementation and completion • Excellent project management and cross-functional communication skills, with the ability to manage multiple priorities and move work forward across Customer Success, Implementation, Operations, Product, Sales, and Marketing

🏖️ Benefits

• Equity incentive plan • Competitive benefits plans