Senior Customer Success Outcomes Analyst

Job not on LinkedIn

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $129.6k - $178.2k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Procore

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2015

💸 Finance

🤝 B2B

Finance • B2B

Procore is specialized in long-term asset leasing to established businesses, focusing on providing immediate cost savings while delivering high returns to its investors. The company operates in the realm of investment management, facilitating financial solutions that benefit both clients and investors.

📋 Description

• Build executive dashboards, scorecards, and reporting infrastructure for CCO weekly cadences, QBRs, and customer health frameworks • Deliver reporting layers for segment trends, reason codes, usage fidelity, and lookback accuracy • Partner with Product and Customer Success leaders to define logic, validate signals, and measure risk and expansion alerts • Validate outputs, establish requirements, and document limitations across scoring tools, churn/expansion models, and predictive models • Build analytical infrastructure for cohort trends, rate-of-change metrics, and book anomalies • Maintain data models connecting customer value achievement to product feedback requests • Query and clean multi-source data across Snowflake, Salesforce, and Gong • Partner with Data Operations to resolve core data quality issues • Report to the Director of Customer Journey and Outcomes

🎯 Requirements

• 3+ years of experience in SaaS CS analytics, revenue analytics, or business intelligence • Strong foundational knowledge of GRR, NRR, churn, expansion, and health scores • Bachelor’s degree in Data Analytics, Business, Statistics, Computer Science, or equivalent practical experience • Advanced SQL proficiency, including writing, debugging, and optimizing complex queries independently • Experience building executive-ready dashboards in Tableau, Coefficient, or similar enterprise reporting environments • Experience evaluating, validating, and documenting predictive models or scoring outputs • Working knowledge of cloud data environments such as Snowflake or Databricks • Ability to investigate data anomalies independently and synthesize complex metrics into actionable insights • Ability to leverage modern AI tools for data exploration, rapid synthesis, and process automation • Experience with Procore systems or post-sales GTM operations may be relevant • Experience in post-sales revenue operations within enterprise SaaS or B2B platforms may be relevant • Experience partnering with GTM operations and data engineering teams to ship GTM reporting models may be relevant

🏖️ Benefits

• Equity Compensation eligibility • Bonus Incentive Compensation eligibility • Remote work within the US