Senior Director, Client Success

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $180k - $225k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Datavant

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 $40M Series B on 2020-10

Healthcare • Consulting • Healthcare Insurance

Datavant is a company that provides a platform and network focused on making health data secure, accessible, and usable across the healthcare ecosystem. With a focus on data connectivity and interoperability, Datavant facilitates the movement of healthcare records across a vast network of organizations, including hospitals, clinics, health systems, and data partners. Their suite of products and solutions covers areas such as health data exchange, data transformation, and privacy compliance, serving various clients including health plans, healthcare providers, life sciences, and government organizations. Datavant's mission is to advance human health through improved data exchange and analytics.

📋 Description

• Lead client experience strategy and team performance across the full account portfolio • Own strategic direction, financial performance, and long-term retention of client relationships • Build and scale talent, governance, and processes for the Client Success organization • Partner with executive stakeholders up to the C-suite to translate market, regulatory, and competitive insight into strategy • Align client roadmaps with Datavant corporate and Business Unit priorities • Guide prioritization of high-impact initiatives balancing financial performance, operational feasibility, and client value • Drive business process improvements using process engineering, AI, Business Intelligence, and Third-Party Organization partnerships • Lead, coach, and develop CSMs, Senior CSMs, and Managers • Build talent strategies, succession plans, and performance standards • Own executive relationships and oversee implementations, renewals, growth, and escalations • Apply healthcare, risk adjustment, and retrieval expertise to identify expansion opportunities • Manage the full account portfolio to achieve revenue, retention, and growth goals • Partner with Sales, Product, Operations, and Technology leadership • Establish governance models and scalable frameworks across the Business Unit • Resolve systemic barriers and high-impact issues • Set KPIs and use analytics and financial insights to optimize outcomes • Deliver executive-ready presentations and translate complex metrics into narratives

🎯 Requirements

• 10+ years of progressive experience in client success, account management, or strategic consulting within healthcare, health insurance, or healthcare data/technology • 5+ years of people leadership managing managers or multi-level teams • Deep expertise in Risk Adjustment and Retrieval processes, SLA frameworks, and the Payer/Provider/Vendor ecosystem • Working knowledge of HIPAA and healthcare data privacy requirements • Experience managing C-suite relationships within large, complex enterprise accounts • Proven track record owning revenue, retention, and growth targets for a multi-million-dollar portfolio • Experience building and scaling talent strategies, succession plans, and performance standards across multi-level teams • Strong financial acumen • Advanced proficiency with data/BI tools such as Excel, Power BI, and SQL • Exceptional presentation, negotiation, and executive communication skills • Ability to lead through organizational change, ambiguity, and competing priorities • BA/BS degree or equivalent experience • Advanced degree a plus • This job is not eligible for employment sponsorship

🏖️ Benefits

• Total rewards strategy • Post-offer health screenings and vaccinations as required by clients • Reasonable accommodations for individuals with physical and mental disabilities • Equal Employment Opportunity workplace • Optional anonymous demographic survey participation