Customer Success Manager

Job not on LinkedIn

🔥 22 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $90k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aspire Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏨 Hospitality

📦 Logistics

🏗️ Construction

Hospitality • Logistics • Construction

Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved.

📋 Description

• Own the long-term relationship with Dispatch’s enterprise customers and their service provider networks • Own gross and net retention for a portfolio of enterprise accounts • Drive on-time renewals and monitor account health through adoption, usage, program performance, and stakeholder sentiment • Build and execute account plans tied to customer business goals • Serve as escalation point for critical issues and coordinate internal resolution • Develop multi-level relationships with users, champions, executive sponsors, and decision makers • Lead Executive Business Reviews focused on customer outcomes • Develop references, referrals, and customer advocates • Learn customers’ business models, service operations, competitive pressures, and strategic priorities • Diagnose operational challenges and recommend workflow, process, and field service improvements • Build and present value and ROI stories connected to customer KPIs • Bring customer feedback to the Product team and help shape the roadmap • Identify expansion opportunities by matching Dispatch products to customer needs • Own prospecting within the customer base, qualification, proposals, negotiations, and closing of upsell and cross-sell deals • Expand Dispatch’s footprint across business units, regions, service lines, and service provider networks • Build growth plans and prioritize whitespace opportunities • Develop new budget and buying-center relationships • Use adoption, performance, and ROI data to support expansion business cases • Lead product pilots and proofs of value and convert successful results into rollouts • Forecast the expansion pipeline in Salesforce and achieve retention and expansion targets

🎯 Requirements

• 5+ years in Customer Success or Account Management at a SaaS or high-technology company, working with large enterprise accounts • Consulting or Professional Services experience strongly preferred • Experience managing multiple $250K+ ARR accounts with ownership of renewal and retention targets • Proven record of high gross and net retention, including saving at-risk accounts and closing complex renewals • Track record of growing accounts through upsell, cross-sell, and adoption of new products • Experience carrying an expansion or net revenue retention target • Experience owning the full sales cycle with existing customers, including business case development, pricing negotiation, and closing • Business acumen regarding operations, P&L impact, and ROI • Confidence presenting to, working with, and advising senior leaders at Fortune 1000 companies • Working knowledge of how software gets built • Self-starter able to drive accounts proactively with minimal oversight • Field service, home services, insurance, warranty, or service-network experience is a strong plus • Excellent written and verbal communication, presentation, and facilitation skills • Consultative and curious approach • Strong relationship-building, negotiation, and executive presence • Ability to turn usage and performance data into insights and recommendations • Strong leadership, teamwork, and cross-functional collaboration skills • Project management skills and ability to manage multiple priorities • Keen attention to detail and adherence to deadlines • Proficiency in Microsoft Office, including PowerPoint, Excel, and Word • Knowledge of basic SQL and Customer Success technology such as Salesforce and Pendo

🏖️ Benefits

• Professional development reimbursement program • Medical, dental, and vision package with 90% covered by the employer • Paid parental leave • 401k with company match • Company-sponsored life insurance coverage • Short-term disability coverage • Long-term disability coverage • Wellness and adventure fund • Monthly personal Uber credits • Flexible Paid Time Off (PTO) • 9 company holidays • Flexible work schedule • Remote work • Boston office available for use • Bonus eligibility