Customer Success Manager

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $80k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Smartlinx

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2000

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Private equity on 2020-04

Healthcare • Consulting • Logistics

Smartlinx is a SaaS workforce management and HR platform purpose-built for senior care providers and healthcare staffing organizations. It delivers scheduling, time & attendance, payroll, PBJ/CMS compliance reporting, workforce analytics, unified HR (recruiting, onboarding, benefits), contingent staff and vendor management, and mobile employee tools to optimize labor, maintain regulatory compliance, and improve staff engagement and retention.

📋 Description

• Identify and drive opportunities for customers to realize greater value and measurable ROI from Smartlinx • Execute account strategy and priorities established with the Strategic Account Manager • Own ongoing customer cadence for assigned accounts and maintain relationships with stakeholders • Monitor customer health, usage, adoption, engagement, health scores, and support activity • Identify risks early and drive appropriate interventions • Drive accountability and follow-up across Smartlinx and customers • Coordinate internal resources across Support, Professional Services, Product, Training, and other teams • Lead operational customer touchpoints and contribute to Executive Business Review preparation • Gather data, develop ROI and value insights, plan actions, and track follow-up commitments • Identify renewal and expansion signals and share opportunities with the Strategic Account Manager • Manage operational issues and coordinate resolutions; escalate strategic, commercial, executive-level, or materially relationship-threatening issues • Maintain accurate account activity, customer updates, opportunities, and account information in CRM systems • Advocate for customers internally and provide product feedback and process improvement opportunities

🎯 Requirements

• Bachelor's degree or equivalent professional experience preferred • 3 to 5 years of experience in Customer Success, Account Management, Client Services, SaaS, healthcare technology, or related customer-facing roles • Experience supporting customer adoption, engagement, onboarding, or ongoing account management programs • Strong communication and relationship-building skills • Ability to establish credibility with operational and day-to-day client stakeholders • Ability to manage multiple accounts, priorities, and follow-up items in a fast-paced environment • Analytical curiosity and ability to connect customer goals, product usage, and operational data to opportunities for greater value and ROI • Proactive ownership mindset and judgment to drive work independently while staying aligned to broader account strategy • Experience using CRM platforms such as Salesforce or similar systems preferred • Healthcare, workforce management, or SaaS industry experience a plus • Interest in developing toward a future Strategic Account Manager role • Customer value and ROI orientation • Relationship building and customer advocacy • Proactive risk identification and intervention • Operational discipline and follow-through • Analytical curiosity and problem solving • Cross-functional collaboration • Strong written and verbal communication • Ownership, coachability, and continuous improvement mindset

🏖️ Benefits

• Remote environments as applicable • Medical insurance • Dental insurance • Vision insurance • FSA • HSA • Life insurance • Pet insurance • 401(k) • Skills and expertise development opportunities