Client Success Executive – Prescription Benefits

🔥 5 minutes ago

☕ Washington – Remote

☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TrueScripts Management Services

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

TrueScripts Management Services is dedicated to providing exceptional prescription benefit management services. With a focus on delivering maximum savings and amazing care, TrueScripts works closely with members, clients, brokers, and prescribers to offer personalized and customized solutions. The company prides itself on transparency and efficiency, featuring a 24-48 hour turnaround time for prior authorization requests and a commitment to customer service, ensuring that real people are available to assist over 99% of the time.

📋 Description

• Lead the strategic account team, including client success, clinical, and data analytics, with ownership of client satisfaction and service delivery • Serve as the client contact by telephone and email to resolve ongoing questions and issues • Oversee execution of the communication plan • Develop strong internal and client relationships through proactive interactions • Collaborate with account management, clinical, member care, business analyst, data analytics, and business development teams • Analyze claims data with the POD to identify drug trends, financial performance, and client cost-saving opportunities • Maintain expert knowledge of TrueScripts proprietary programs • Execute client renewals by building lasting relationships with key client stakeholders • Coordinate all aspects of client review meetings, including scheduling, reporting, materials, and accommodations • Use CRM and proprietary claims adjudication software • Lead client meetings and lunch-and-learn meetings • Adjust plan parameters with the POD as directed by the client or broker • Oversee onboarding with the client, broker, TPA, and data vendor • Participate in introductory and employee enrollment meetings

🎯 Requirements

• 5+ years of Account Management experience within the PBM industry • Equivalent client-facing health/benefits experience such as benefit consulting, brokers, or TPAs will be considered • Experience in management of employer groups or health plan accounts preferred • Must possess a valid and current driver’s license • Ability to travel up to 25% of the time if needed • Client-facing presentation experience preferred • Capable of interfacing with TrueScripts clients and owners and providing solutions to problems • Must be proficient in all Microsoft Office Products • Flexible and able to work as a team player • Strong attention to detail • Ability to prioritize and maintain good organizational skills • Ability to perform multiple tasks simultaneously • Ability to communicate and work under stress effectively while maintaining confidentiality • Self-motivated and able to work with little supervision • Adaptable and able to assume periodically changing responsibilities • Values aligned with Integrity, Respect, Innovation, and Service • Positive, proactive 'can do' attitude • Strong verbal and written communication skills

🏖️ Benefits

• A wide range of health insurance options including medical, dental and vision • A strong salary and bonus program • A robust 401k and company match • Employee Stock Ownership Plan (ESOP) with annual stock allocations • Employee Assistance Program • Wellness program including financial incentives, chiropractic and massage services, and fitness stipends • Dream Manager Program • A cohesive, family-based culture • Charitable contributions and volunteer time