Customer Success Manager

Job not on LinkedIn

🕒 October 1

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 17%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Linnworks

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2009

📦 Logistics

📣 Marketing

💼 Consulting

💰 Private Equity Round on 2021-09

Logistics • Marketing • Consulting

Linnworks is a company that provides a connected commerce platform designed for complex fulfillment processes. It offers advanced inventory management, order management, and warehouse management systems. Linnworks is tailored for ecommerce sellers, multiproduct sellers, third-party logistics providers, Amazon FBA, and recommerce sellers, providing tools for inventory management, multichannel listings, shipping management, and stock forecasting. With over 15 years of experience and 100+ integrations, Linnworks empowers ecommerce and retail brands to streamline their operations, enhance inventory accuracy, and scale efficiently. It is renowned for its seamless communication between sales channels and is a trusted partner for top ecommerce and retail brands worldwide.

📋 Description

• Own the post-sale relationship with a portfolio of customers • Build strong customer relationships and understand business goals and challenges • Help customers adopt and use the Linnworks platform to achieve measurable outcomes • Serve as a trusted point of contact throughout the customer lifecycle • Monitor account health, identify risks and opportunities, and partner with internal teams • Conduct regular customer check-ins, business reviews, and account health reviews • Build customer success plans focused on adoption, business outcomes, and value realization • Help customers use Linnworks functionality to improve operations • Monitor customer health, engagement, and platform usage • Track customer goals, actions, risks, and outcomes and maintain accurate records • Identify churn or dissatisfaction signals and develop action plans for renewals and retention • Identify expansion and cross-sell opportunities • Help customers understand the value and ROI received from Linnworks • Advocate for customers internally and share feedback with Product • Collaborate with Support and Engineering to resolve customer issues • Work cross-functionally with Sales, Account Management, Implementation, Product, and Support • Communicate with customers during challenges or escalations and drive issues toward resolution

🎯 Requirements

• 3–5 years of Customer Success experience within a SaaS or technology company • Experience independently managing a portfolio of customers throughout the post-sale lifecycle • Strong understanding of SaaS Customer Success fundamentals, including adoption, customer health, retention, renewals, and value realization • Proven ability to build strong relationships with multiple customer stakeholders • Experience conducting customer reviews and having value-focused conversations with customers • Ability to understand customer business challenges and connect those challenges to technology solutions • Strong problem-solving skills and ability to navigate customer issues involving multiple internal teams • Experience using AI tools and customer data to analyze trends, identify risks and opportunities, and improve workflows • Excellent written and verbal communication skills • Strong organization and time-management skills with ability to manage multiple customer priorities simultaneously • Collaborative approach and experience working cross-functionally with Sales, Product, Support, and other customer-facing teams • Proactive, customer-focused mindset • Experience working within eCommerce, retail technology, logistics, ERP, order management, inventory management, or another complex SaaS environment (nice to have) • Experience supporting customers using business-critical or operational software (nice to have) • Familiarity with eCommerce platforms, marketplaces, or the broader eCommerce technology ecosystem (nice to have) • Experience identifying expansion opportunities within an existing customer base (nice to have)

🏖️ Benefits

• 401(k) Plan with employer match • Generous medical, dental and vision plans • Flexible spending, dependent care, and health savings accounts • Short-Term and Long Term Disability • Life Insurance and AD&D Insurance • Health and Wellness Initiatives • Workplace Flexibility • 20 days Paid time off • 10 Company Holidays • 14 Sick Days • 2 Volunteer Days • Team Member Referral Program • Training and development opportunities • Clear paths for career progression • Tools and training required to become experts in their profession

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