Technical Client Success Specialist

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $70k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ADRM

WebsiteLinkedInAll Job Openings

11 - 50 employees

🔒 Cybersecurity

💼 Consulting

🔐 Security

Cybersecurity • Consulting • Security

ADRM is a risk management and security engineering consultancy that focuses on protecting organizations’ critical assets through data-driven solutions. They specialize in security system design, risk assessments, command center design, and the development of plans, policies, and procedures. Additionally, ADRM offers managed services to enhance organizational security and risk management.

📋 Description

• Serve as a key day-to-day point of contact for assigned ADRM clients • Build relationships with client stakeholders and understand their priorities and expectations • Coordinate communication between clients and ADRM teams across Managed Services, Design, DEFENDER™ and other services • Maintain visibility into client requests, open items, upcoming needs, and commitments • Follow up across internal teams to ensure timely responses to client questions and requests • Coordinate client meetings, recurring touchpoints, onboarding sessions, business reviews, and other account activities • Prepare meeting agendas, capture decisions and action items, and ensure follow-through • Support client onboarding and help clients understand ADRM’s team, services, processes, and resources • Support clients in navigating and using DEFENDER™ as appropriate • Maintain accurate account information, documentation, meeting notes, and client activity • Monitor the overall client experience and proactively surface concerns, gaps, or opportunities to ADRM leadership • Partner with Program Managers and delivery leaders to keep clients informed on active initiatives without assuming ownership of technical or project delivery • Identify new client needs and connect them with appropriate ADRM resources • Support account retention and growth by helping ensure clients experience ADRM’s expected responsiveness and quality • Bring client feedback back into ADRM to help improve how the company works and delivers

🎯 Requirements

• 3+ years of experience in client success, account management, or a similar client-facing role in professional services, consulting, technology, physical security, or another B2B service environment • Technical fluency with modern software applications and system integrations • Ability to understand client technical requirements, ask discovery questions, and communicate between client technical teams and ADRM engineering teams without needing to be a software developer • Working knowledge of application architecture concepts, including APIs, relational databases and SQL, cloud/SaaS environments, authentication and authorization, system integrations, and data flows • Comfortable working with technology platforms, client portals, APIs, databases, reporting tools, CRM systems, and project management platforms, including troubleshooting issues and clarifying technical requirements • Bachelor’s degree or equivalent professional experience preferred • Experience supporting and working directly with enterprise and/or global clients, including managing multiple client accounts simultaneously • Strong written and verbal communication skills • Ability to understand ADRM’s services and translate client needs across teams without needing to be the technical expert • Ability to successfully complete a comprehensive background check • Willing and able to travel occasionally for client meetings and on-site engagements as needed

🏖️ Benefits

• ADRM covers 100% of health, dental, and vision insurance premiums for team members and their dependents • Robust 401(k) plan with a generous company match and profit sharing • Culture built on Balance, Integrity, and Trust • Opportunity to grow and promotion from within • Inclusive environment where every team member can contribute and grow