Publisher Success Manager

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $1 - $1000k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dexerto

WebsiteLinkedInAll Job Openings

51 - 200 employees

📣 Marketing

💼 Consulting

📱 Media

💰 Seed Round on 2016-10

Marketing • Consulting • Media

Dexerto is an award-winning media company at the forefront of gaming culture and entertainment. It strives to be the premier destination for engaging and informative coverage of all things gaming and entertainment, with a mission to lead its audience from initial curiosity to obsession. The company boasts 61 million monthly website users, 3. 5 billion cross-platform views in 2023, and 15 million social followers, emphasizing its significant impact and presence in the gaming media industry. Dexerto collaborates with prominent entities like Fnatic and Squarespace to produce engaging content such as documentaries and exclusive behind-the-scenes journeys with gaming icons. With offices in London, Paris, and Chicago, Dexerto continues to shape the future of gaming and entertainment media coverage on a global scale.

📋 Description

• Own the end-to-end post-sales publisher journey from sales handoff through onboarding, launch, performance, retention, and expansion • Lead publisher onboarding and integrations by gathering technical inputs and coordinating Yield, Ad Ops, Solutions, Engineering, and Product teams • Monitor publisher performance across monetization metrics • Identify opportunities to improve revenue, efficiency, and supply quality • Drive post-sales growth across additional products, features, formats, and integrations • Own issue management and escalation, including response expectations, root causes, and remediation • Build and evolve Publisher Success playbooks, service levels, QBR structure, escalation paths, and partner health tracking • Collaborate with Finance, Legal, and Rev Ops on invoicing, payments, contracts, and compliance • Advocate for publishers internally and synthesize feedback into prioritized product and process improvements

🎯 Requirements

• 3+ years in a post-sales, publisher-facing support role within ad tech • Hands-on experience supporting publisher monetization in a programmatic environment • Familiarity with SSPs, header bidding, GAM/Ad Manager, Prebid, and oRTB-based integrations • Proven ability to own publisher onboarding, integrations, and ongoing account performance • Technical fluency in programmatic advertising • Comfortable discussing auctions, bid requests, performance drivers, and troubleshooting • Strong analytical mindset and ability to interpret monetization metrics • Clear, confident communication with publishers and internal teams • High ownership and accountability for outcomes, issues, and partner success • Comfortable travelling for events and partner meetings when needed • Ability to coordinate across multiple internal teams and manage competing priorities

🏖️ Benefits

• Real ownership of publisher success and supply performance • Direct impact and visibility into performance improvements, growth, and retention • Work at the intersection of gaming, entertainment, and performance • Work with premium publishers, high-impact formats, and valued supply • Smart, lean team with direct access to decision-makers • Opportunity to help build the Publisher Success operating model • Travel for events and partner meetings when needed