Enterprise Customer Success Manager

Job not on LinkedIn

🔥 2 minutes ago

🏈 Alabama, California – Remote

🏈 Alabama – Remote 🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Overflow

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

⚖️ Legal

💳 Fintech

💰 $10M Series A on 2021-07

Consulting • Legal • Fintech

Overflow is on a mission to inspire the world to give by helping nonprofits easily and securely accept stock and cryptocurrency donations. The company focuses on providing a streamlined process for charitable donations, catering specifically to the nonprofit sector.

📋 Description

• Serve as the named Enterprise Customer Success Manager for a focused book of complex, high-value partner organizations • Act as a strategic partner to executive leadership and manage account health, retention, and growth • Build relationships with Executive Pastors, CFOs, Finance Committees, Operations, IT, and Communications • Host four structured giving reviews per year with executive stakeholders at each Enterprise partner • Maintain monthly check-ins with each partner • Visit partner accounts at or near launch and at least once a year thereafter • Flag risks early, manage the renewal pipeline in HubSpot, and execute tailored churn-save strategies • Develop and execute expansion strategies and identify strategic upsell opportunities • Build annual partner strategies and contribute best-practice playbooks to the Customer Success team • Mentor and support junior Customer Success Managers • Share structured customer feedback, product gaps, trends, and innovation opportunities with Success leadership and Product • Educate Enterprise partners on new product releases and roadmap developments • Achieve KPIs of 110% NRR, 90% GRR, and 90% on-time renewal closure

🎯 Requirements

• 5+ years in account management, customer success, or a strategic sales role • Proven experience managing large, complex, multi-stakeholder organizations • Demonstrated ability to build and maintain relationships with executive-level stakeholders in churches, including in-person • Strong independent judgment and ability to navigate difficult partner situations without close direction • Strategic thinking and tailored problem-solving skills beyond playbook execution • Strong pipeline management and renewal forecasting skills in HubSpot or comparable CRM • Alignment with Overflow's mission and values • Willingness and ability to travel to visit partner accounts • Experience with HubSpot or comparable CRM • Nice to have: background in church operations, stewardship, or generosity consulting at scale • Nice to have: experience contributing to team playbooks or mentoring junior team members

🏖️ Benefits

• Competitive base salary and equity • Excellent medical, dental, and vision coverage for employees and dependents • Generous paid time off and company holidays • Paid parental leave • 401(k) retirement plan • Dedicated mental health and therapy stipend to support personal well-being • Team retreats and intentional in-person gatherings throughout the year