Senior Customer Success Manager

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $105.6k - $154.9k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

6sense

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

💼 Consulting

📦 Logistics

🤖 Artificial Intelligence

💰 $200M Series E on 2022-01

Consulting • Logistics • Artificial Intelligence

6sense is a company specializing in Revenue AI™ solutions, particularly for B2B marketing and sales. The company offers a platform that identifies potential buyers who are ready to purchase, crafts personalized messages to engage them, and automatically qualifies and books meetings. 6sense uses advanced AI to predict buying stages, enrich contact and account data, and uncover buyer intent. Their platform integrates with existing technology investments and supports operations like account intelligence, audience building, and orchestration workflows. 6sense aims to improve marketing efficiency, increase pipeline, and boost revenue growth by revealing hidden buying signals and providing relevant data insights.

📋 Description

• Own post-sale success for a portfolio of 6sense Advertising customers, ensuring clear goals, success plans, risks, and next steps. • Advise customers on audience strategy, campaign structure, targeting, channel mix, budget allocation, measurement, and optimization. • Partner with Campaign Operations, Professional Services, Product, Support, Sales, and Account teams to deliver a coordinated customer experience. • Monitor campaign delivery, pacing, utilization, and performance; translate results into insights, recommendations, and customer-ready narratives. • Drive adoption of relevant advertising capabilities, workflows, audiences, reporting, and best practices. • Lead customer conversations and business reviews focused on performance, value, stakeholder alignment, and future opportunities. • Identify risks early, coordinate recovery plans, and keep customers on track for successful renewal outcomes. • Surface qualified expansion opportunities and partner with commercial owners on next steps. • Contribute to the evolution of playbooks and processes that are at the core of 6sense customers’ advertising success.

🎯 Requirements

• 5+ years of customer-facing experience in Customer Success, client services, consulting, account management, or a related post-sale role within SaaS, adtech, or martech. • 3+ years of hands-on experience with digital advertising or programmatic advertising campaigns. • Strong understanding of campaign planning, audience strategy, targeting, pacing, optimization, reporting, measurement, and common advertising KPIs. • Ability to build trusted relationships with practitioners and executive stakeholders and connect platform usage to measurable business outcomes. • Analytical mindset with the ability to turn campaign and account data into clear insights, recommendations, and customer-ready stories. • Proven ability to manage risk, drive adoption, lead business reviews, and coordinate cross-functional work across internal and customer teams. • Excellent communication, presentation, project-management, and stakeholder-management skills. • Preferred: experience with B2B advertising, ABM, demand generation, intent-based audiences, DSPs, Salesforce, Gainsight, BI/reporting tools, or the 6sense platform.

🏖️ Benefits

• Generous health insurance coverage • Life insurance • Disability insurance • 401K employer matching program • Paid holidays • Self-care days • Paid time off (PTO) • Paid parental leave • Stock options • Equipment and support for working and connecting with teams at home or in offices • Learning and development initiatives • Access to LinkedIn Learning • Quarterly wellness education sessions • Wellness days • ERG-hosted events