Community & Retail Specialist

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👫 Community Manager

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Oner Active

WebsiteLinkedInAll Job Openings

51 - 200 employees

👗 Fashion

🛍️ eCommerce

👥 B2C

Fashion • eCommerce • B2C

Oner Active is a women's activewear brand and direct-to-consumer e-commerce retailer that designs and sells leggings, sports bras, tops, jackets and related fitness apparel and accessories. Its website emphasizes product collections and activity-based shopping, size guides, loyalty programs, seasonal drops and online shopping features (cart, wishlist, back-in-stock notifications and promotions). The brand targets female athletes and active consumers with fitted, performance-oriented clothing and an integrated online storefront and marketing experience.

📋 Description

• Manage and grow the US community across social media channels, ensuring engagement aligns with the global community strategy. • Deliver exceptional community engagement through authentic, personalised conversations that strengthen customer loyalty and brand advocacy. • Act as the first point of contact for public community enquiries, providing accurate product guidance and escalating complex customer issues to the Customer Experience team where appropriate. • Support the US retail experience by responding to store-related enquiries, launches, events and community activity during store opening hours. • Monitor community conversations, emerging trends and customer sentiment, proactively identifying opportunities and escalating potential risks where needed. • Share regular insight and reporting on customer feedback, product sentiment and community trends with the Community Management Lead to help shape future community and brand initiatives. • Work closely with Retail, Customer Experience, Partnerships and Marketing teams to ensure a consistent customer experience across digital and physical touchpoints. • Attend regular product training sessions to become a trusted source of product knowledge, confidently educating customers on fit, fabrics and product collections. • Support local community activations, retail events and campaigns that help grow the Oner Active brand within key US markets. • Help maintain a positive and engaging community environment by encouraging meaningful conversations and recognising opportunities to celebrate our customers.

🎯 Requirements

• Experience in Community Management, Customer Experience or Social Media within a customer-focused environment. • Excellent written communication skills with the ability to adapt tone whilst maintaining brand consistency. • Strong understanding of social media platforms, online communities and emerging digital trends. • Highly organised with the ability to prioritise multiple conversations in a fast-paced environment. • Confident managing sensitive customer situations and knowing when to escalate issues appropriately. • Strong relationship-building skills with the ability to collaborate across multiple departments. • Passion for delivering exceptional customer experiences and building engaged online communities. • A genuine interest in health, fitness and the activewear industry, with a desire to continually build product knowledge.

🏖️ Benefits

• N/A