Renewals Manager

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

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OneSource Virtual

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

🤝 B2B

☁️ SaaS

💸 Finance

💰 Series B on 2015-06

B2B • SaaS • Finance

OneSource Virtual is a leading provider of business process as a service (BPaaS) solutions tailored for Workday customers. They specialize in automating administrative tasks related to payroll, benefits administration, and finance & accounting services. With a strong focus on accuracy and proactive support, OneSource Virtual helps organizations maximize their Workday investment, enabling them to reclaim internal resources and streamline processes through expert services and innovative technology.

📋 Description

• Lead renewals strategy for customers in the Renewals Manager’s book of business • Partner with and support Customer Success to close renewals in a timely manner • Provide guidance on renewal strategy to maximize value-based renewal pricing • Work with internal resources to develop comprehensive strategies to retain renewals • Prepare proposals, including renewal rate calculations and contract preparation • Verify contracts, review terms and conditions • Negotiate contract length and additional terms including annual percentage increases • Respond to questions from customers related to commercial terms of renewal • Review, analyze, interpret, and reconcile agreements to maintain accurate data and reporting • Utilize Salesforce to communicate status of renewal status • Participate in regular forecasting meetings to report on renewal rate and terms • Prepare reports and dashboards outlining renewal KPI’s • Commit to continuous improvement and strive to master and maintain knowledge of OSV solutions and services

🎯 Requirements

• 2+ years of experience in Account Management or Customer Success with renewals oversight in a B2B or SaaS environment • Proven track record of exceeding retention targets • Strong analytical, communication, and negotiation skills • Proficiency in Salesforce, PlanHat, or other customer success and CRM tools • Excellent communication skills, both written and verbal • Exceptional people skills that enable the ability to work with cross-functional teams and personnel at varying levels both internally and externally • Strong customer focus and collaborative work style • Comfortable interacting with customer's executives and procurement team • Passion for customer service • Must thrive in a fast-paced, dynamic atmosphere with a focus on deadlines

🏖️ Benefits

• Values-based culture • Upward mobility • Professional development opportunities