Seasonal Benefits Specialist – Call Center

🔥 6 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

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This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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OneSource Virtual

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Series B on 2015-06

Consulting • Healthcare • Logistics

OneSource Virtual is a leading provider of business process as a service (BPaaS) solutions tailored for Workday customers. They specialize in automating administrative tasks related to payroll, benefits administration, and finance & accounting services. With a strong focus on accuracy and proactive support, OneSource Virtual helps organizations maximize their Workday investment, enabling them to reclaim internal resources and streamline processes through expert services and innovative technology.

📋 Description

• Support the Employee Services Team using Workday, case management, knowledge base, and contact center technologies and processes • Provide professional and timely service to internal and external customers • Process benefit-related changes, including life-status and address changes • Resolve benefits administration service issues with internal staff and outside vendors • Counsel employees on benefit programs, including plan features, procedures, eligibility, and premiums • Perform monthly reconciliation of carrier invoices for reporting to customers • Support functional areas including benefits administration, help desk, and/or workforce administration

🎯 Requirements

• High school diploma required • 2-5 years of related benefits experience and/or training • Customer Service experience is a must • Knowledge of group life and health benefits • Knowledge of federal regulations such as Section 125, ERISA, and COBRA • Ability to cope in a fast-paced, demanding environment and manage sensitive, confidential issues • Professional communication skills • Proficient PC skills, including Microsoft Office, Outlook, and HRIS • Effective communication via telephone, email, and in-person • Ability to adapt and display a positive attitude • Ability to work independently and as part of a team • Outstanding interpersonal skills and professionalism • Punctuality and adherence to the set schedule, with extra hours as needed • Analytical, research, follow-up, and multitasking skills • Flexibility between 7am and 7pm Central time • Bilingual candidates in Spanish or French preferred • Bachelor's degree preferred

🏖️ Benefits

• Seasonal position starting in September and lasting through at least December • Professional development opportunities • Upward mobility • Values-based culture • Flexible schedule between 7am and 7pm Central time