Tax Notice Resolution Specialist – Lead

🔥 4 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

💰 Tax

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👻 Ghost score 10%

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OneSource Virtual

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Series B on 2015-06

Consulting • Healthcare • Logistics

OneSource Virtual is a leading provider of business process as a service (BPaaS) solutions tailored for Workday customers. They specialize in automating administrative tasks related to payroll, benefits administration, and finance & accounting services. With a strong focus on accuracy and proactive support, OneSource Virtual helps organizations maximize their Workday investment, enabling them to reclaim internal resources and streamline processes through expert services and innovative technology.

📋 Description

• Serve as primary technical backup for Supervisors and support daily operations, team priorities, workload coordination, and performance monitoring • Guide specialists through complex federal, state, and local agency notices and support escalated customer matters • Assign cases, balance workloads, monitor service-level deadlines, and review aged, reopened, reassigned, or escalated cases • Maintain an active caseload and personally manage complex, high-risk, high-profile, and escalated agency notice cases • Review agency notices and account activity to determine issues, responsible parties, financial exposure, and resolution paths • Research payroll tax filings, payments, registrations, account numbers, tax rates, employee and employer data, correspondence history, and agency records • Coordinate responses and follow-up with tax agencies, customers, internal partners, and third-party providers • Support filing corrections, payment research, penalty and interest review, abatement requests, account reconciliation, registration updates, and referrals • Review case documentation, response accuracy, follow-up cadence, customer communication, and closure evidence for quality assurance • Coach specialists on first-touch resolution and prevention of repeated notices • Identify recurring issues, process gaps, and training needs; report findings and contribute to process improvements, knowledge articles, job aids, and enhancement requests • Deliver timely, accurate updates to internal and external customers • Meet quality, productivity, service-level, and compliance expectations

🎯 Requirements

• Associate's degree or equivalent combination of education and relevant experience • 2+ years of payroll tax experience, including researching or resolving federal, state, or local tax agency notices • Working knowledge of payroll and payroll tax functions, including tax filings, payments, registrations, account reconciliation, and amendment processes • Experience communicating with tax agencies and interpreting agency correspondence, account records, and resolution requirements • Strong understanding of federal, state, and local payroll tax requirements • Ability to interpret agency notices, account transcripts, filing and payment records, payroll data, and supporting documentation • Knowledge of case management, quality assurance, documentation, escalation, and service-level best practices • Proficiency in Microsoft Office Suite • Advanced Excel skills preferred • Experience using case management, payroll, tax, and reporting systems preferred • Payroll tax outsourcing or third-party service provider experience preferred • Experience using ERP or payroll platforms such as Workday, PeopleSoft, or similar systems preferred • Demonstrated experience providing peer guidance, training, quality support, or informal leadership preferred • Excellent verbal and written communication skills • Strong analytical, investigative, problem-solving, organizational, and time-management skills • Ability to manage competing priorities, deadlines, escalations, projects, and follow-up commitments • Ability to maintain confidentiality when handling sensitive customer, employee, and tax information

🏖️ Benefits

• Values-based culture • Upward mobility • Professional development opportunities • Opportunities to learn and share ideas • Creative collaboration • Recognition/reward for innovative thinking and hard work