Tax Rejection Specialist

🔥 52 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Tax

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OneSource Virtual

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Series B on 2015-06

Consulting • Healthcare • Logistics

OneSource Virtual is a leading provider of business process as a service (BPaaS) solutions tailored for Workday customers. They specialize in automating administrative tasks related to payroll, benefits administration, and finance & accounting services. With a strong focus on accuracy and proactive support, OneSource Virtual helps organizations maximize their Workday investment, enabling them to reclaim internal resources and streamline processes through expert services and innovative technology.

📋 Description

• Participate in daily operations of the Tax Operations Services line • Deliver accurate, timely, and professional customer responses • Manage Salesforce cases from receipt through resolution, including documentation, status updates, and case ownership • Research root causes of tax rejections, including TaxEx setup review and agency outreach • Complete resubmission steps, including updating account numbers, effective dates, payment methods, frequencies, and obtaining TPA • Provide customers with relevant information, including employees causing errors • Monitor registration and amendment cases needed to resolve rejections • Review TaxEx updates, account numbers, and frequencies updated by other teams • Resolve all rejected tax periods for an account together where possible • Maintain responsibility and case ownership for an assigned region • Prioritize current quarter-end rejections to maximize timely filing and minimize penalties and negative outcomes • Collaborate with filing leads on resolution efforts and priorities • Review rejection trends and recurring issues to identify agency problems and customer setup patterns • Escalate complex agency issues, system defects, and high-risk filing situations • Action special projects related to rejection case resolutions • Report directly to the manager overseeing Tax Filing and Rejections

🎯 Requirements

• Bachelor’s degree • Working knowledge of Payroll and Payroll Tax • Previous experience with Payroll Tax service provider software • 2+ years customer service experience • Effective and clear communication • Organizational and time management skills • Attention to detail • Ability to prioritize effectively • Analytical and problem-solving skills • Ability to collaborate across functional areas • Ability to locate and track trends using data

🏖️ Benefits

• Values-based culture • Upward mobility • Professional development opportunities • Opportunities to learn and share ideas • Opportunities for innovative thinking and creative collaboration

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