Case Manager

Job not on LinkedIn

🔥 20 minutes ago

🌵 Arizona, Florida, +3 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

💵 $50k - $80.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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OneTrust

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📋 Compliance

🔒 Cybersecurity

💰 $6.4M Venture Round on 2022-07

Compliance • Cybersecurity • Data & AI Governance

OneTrust is a comprehensive platform that empowers organizations to responsibly collect, govern, and utilize data with complete visibility and control. It provides solutions for consent and preference management, third-party risk management, privacy automation, and tech risk compliance, ensuring adherence to regulatory standards while fostering innovation. By helping businesses manage their data lifecycle effectively, OneTrust helps safeguard data from various risks including privacy concerns and IT vulnerabilities, thus maximizing the value of data and AI in line with organizational policies.

📋 Description

• Completes day-to-day tasks for the support function of the Customer Service Operations unit, following administrative guidelines to ensure accuracy, timeliness, and quality of deliverables. • Assists resolution of Customer Service Operations inquiries, following established departmental response and problem-solving thresholds, to ensure timely resolutions and successful closure. • Collects data to share telephonically to field sales staff, and develops strong partnerships cross-functionally to serve the company’s customers. • Assists with needed communications for the company’s warehouse, operations, and inspections teams to investigate customer queries and takes ownership to provide front-line initial solutions, or provide needed escalation expeditiously to management. • Demonstrates Johnson & Johnson’s Leadership Imperatives and Credo.

🎯 Requirements

• Accountable communication skills • Customer Analytics • Customer Centricity • Customer Service Philosophy • Customer Support Operations • Customer Support Platforms • Customer Support Policies and Procedures • Customer Support Trends • Detail-Oriented Inquiry Handling • Issue Escalation • Order Processing • Process Oriented • Service Excellence • Service Request Management

🏖️ Benefits

• Vacation – 120 hours per calendar year • Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado – 48 hours per calendar year; for employees who reside in the State of Washington – 56 hours per calendar year • Holiday pay, including Floating Holidays – 13 days per calendar year • Work, Personal and Family Time - up to 40 hours per calendar year • Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child • Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year • Caregiver Leave – 80 hours in a 52-week rolling period • Volunteer Leave – 32 hours per calendar year • Military Spouse Time-Off – 80 hours per calendar year