Field Application Scientist

🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

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ONI

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🧬 Biotechnology

⚕️ Healthcare Insurance

🔬 Science

Biotechnology • Healthcare Insurance • Science

ONI is an innovative company specializing in super-resolution imaging technology for applications in cell biology, immuno-oncology, and neuroscience. Their flagship product, the Aplo Scope, offers high-resolution imaging capabilities combined with robust analysis tools on their cloud-based platform CODI, enabling researchers to visualize and analyze biological structures at the nanoscale with unprecedented precision. ONI aims to simplify the complex process of super-resolution microscopy, making it accessible to researchers across various fields of life sciences.

📋 Description

• Provide pre-, peri-, and post-sales technical support to customers through live demonstrations, troubleshooting inbound customer questions/issues, proactive engagement with customers, and collecting feedback for product development, supporting operations communications, aligning shipments, diagnosing technical issues, and doing basic preventative maintenance on instrumentation. • Demonstrate the value of ONI’s technology suite to potential customers through in-person demonstrations at customer sites across multiple application spaces • Deliver high-quality customer experience by maintaining cutting-edge imaging method expertise, operating as a peer to customers • Create product awareness by engaging with the scientific community, answering technical questions, delivering presentations and demonstrations to showcase ONI’s products at conferences, webinars, seminars, and other industry events • Work closely with the Sales team to understand the status and details of each opportunity in the sales funnel, and providing scientific insights during pitches and meetings with potential customers • Design and conduct experiments at customer’s sites or in ONI’s laboratory, to highlight how ONI’s technology suite can solve specific challenges and meet their needs • Assist customers in the setup and operation of products by conducting demonstrations and training sessions, both remotely and on-site, to ensure customers can effectively utilize ONI’s products • Provide ongoing hands-on support and guidance to customers, serving as a primary point of contact for technical inquiries, support requests, troubleshooting, and issue resolution • Facilitate the packing & shipping of components, instruments and products to customer base and internal users using couriers • Work with global logistics team to coordinate shipments and liaise with external and internal customers on a daily basis • Maintain accurate records of customer interactions, demonstration outcomes, technical issues, and resolutions in Salesforce • Generate regular reports on customer feedback, product performance, and customer success metrics for Product and Marketing teams to assess and improve customer satisfaction

🎯 Requirements

• Characterized and performed data analysis of biological samples using relevant fluorescence microscopy techniques • Designed protocols for preparation of samples in fluorescence in situ hybridization (FISH), immunohistochemistry or fluorescence microscopy. • Conducted physical demonstrations and presentations of innovative Life Science technologies to technical audiences • Balanced and prioritize multiple projects in parallel and at different phases • Worked as part of a multidisciplinary scientific team • Sample preparation for fluorescence microscopy, fluorescence in situ hybridization (FISH) or immunohistochemistry • Data analysis of microscopy data • Identifying appropriate use cases for each type of microscopy experiments • Commercial acumen and understanding of capital equipment sales process in life science industry • Verbal and written scientific communication • Presentation skills • PhD in life sciences • Built data science algorithms for image analysis (Desired Skill) • Used super resolution microscopy for biological research (Desired Skill) • CRM systems, ideally Salesforce (Desired Skill) • Sample preparation for super-resolution microscopy (Desired Skill) • At least 2 years in a commercial FAS role with at least 2 year in laboratory and related disciplines preferred (Desired Skill)

🏖️ Benefits

• Competitive Compensation We recognize and reward your talent. Enjoy a competitive salary that reflects your expertise and contributions, ensuring your hard work is recognized. • Flex PTO plus 11 federal holidays and 4 dedicated wellbeing days. • 401K via ADP • Life Insurance • Medical • Dental • Vision • Perks at Work: Enjoy exclusive discounts and deals through our perks at work program, adding value to your everyday life.