Principal Success Manager – Strategic Accounts

Job not on LinkedIn

🕒 June 8

🇺🇸 United States – Remote

💵 $150k - $160k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 33%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Ontic

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1974

🎖️ Defense

🏭 Manufacturing

🚀 Aerospace

Defense • Manufacturing • Aerospace

Ontic is a global OEM and maintenance, repair and overhaul (MRO) services provider specializing in established, certified aircraft parts. For over 45 years Ontic has acquired, licensed and manufactured complex engineered components and top-level assemblies (electronics/avionics, hydraulics, pneumatics and more) and supports commercial, military, rotorcraft and business aviation customers worldwide. The company provides end-to-end parts supply, OEM licensing/divestiture services, and global MRO facilities to ensure long-term availability, quality and support for aging fleets.

📋 Description

• Own the strategic relationship with a portfolio of high-value Fortune 500 clients • Serve as the main post-sale point of contact and align engagements with client business objectives • Guide clients through implementation, onboarding, product adoption, executive engagement, renewals, and expansion • Act as a strategic advisor and tactical partner for platform optimization and maturity • Drive platform adoption and measurable business value • Identify opportunities to solve additional client pain points and scale protective intelligence programs • Build success plans, map value drivers, and track ROI to support renewal and growth • Lead high-level business reviews and success planning sessions with senior executives and cross-functional stakeholders • Present data, trends, and best practices to guide improved client outcomes • Forecast, manage, and own renewals • Partner with Sales on expansion opportunities and account growth strategies • Track account health signals and mitigate retention risks • Represent the client internally and influence product roadmaps, service offerings, and strategic initiatives • Collaborate with Product, Engineering, Sales, and Marketing on client satisfaction and innovation • Scale internal systems and workflows such as SFDC, JIRA, and Pendo • Define and refine playbooks, onboarding frameworks, and client communication models

🎯 Requirements

• 10+ years in Customer Success, Strategic Account Management, or related roles supporting Fortune 500 or global enterprise clients • The last 3–4 years focused on delivering value to high-profile strategic accounts • Proven track record of managing complex, high-touch client relationships and delivering strategic value • Strong executive presence with the ability to engage and influence C-suite stakeholders • Ability to lead both strategic planning and hands-on tactical execution • Exceptional communication, facilitation, and presentation skills • Experience in SaaS platforms, preferably with enterprise B2B or security-related solutions • Consultative mindset with strong business acumen and problem-solving skills • Familiarity with Salesforce, JIRA, Gainsight, ChurnZero, and Pendo is a plus • Experience in the corporate security space is an added bonus • Willingness to travel up to 30%, based on business needs • Must be authorized to work lawfully in the United States • Must answer whether immigration sponsorship will be required

🏖️ Benefits

• Medical, Vision & Dental Benefits • 401k • Stock Options • HSA Contribution • Learning Stipend • Flexible PTO Policy • Quarterly company ME (mental escape) days • Generous Parental Leave policy • Home Office Stipend • Mobile Phone Reimbursement • Home Internet Reimbursement for Remote Employees • Anniversary & Milestone Celebrations • Bonus plan • Equity • Commission