Principal Success Manager – Strategic Accounts

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Ontic

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1974

🚀 Aerospace

🔧 Hardware

Aerospace • Hardware

Ontic is a global OEM and maintenance, repair and overhaul (MRO) services provider specializing in established, certified aircraft parts. For over 45 years Ontic has acquired, licensed and manufactured complex engineered components and top-level assemblies (electronics/avionics, hydraulics, pneumatics and more) and supports commercial, military, rotorcraft and business aviation customers worldwide. The company provides end-to-end parts supply, OEM licensing/divestiture services, and global MRO facilities to ensure long-term availability, quality and support for aging fleets.

📋 Description

• Own the strategic relationship with a portfolio of high-value Fortune 500 clients • Serve as the main point of contact post-sale, ensuring alignment with client business objectives • Act as a strategic advisor and tactical partner, guiding clients through platform optimization and maturity • Drive platform adoption, ensuring clients realize measurable business value • Proactively identify opportunities for Ontic to solve additional pain points and help clients scale their protective intelligence programs • Build success plans, map value drivers, and track ROI to strengthen business cases for renewal and growth • Lead high-level business reviews and success planning sessions with senior executives and cross-functional stakeholders • Challenge clients thoughtfully when needed—presenting data, trends, and best practices that guide better outcomes • Forecast, manage, and own renewals, ensuring seamless continuation of service • Partner with Sales to identify expansion opportunities and co-create account growth strategies • Track account health signals and proactively mitigate risks to retention • Serve as the voice of the client internally, influencing product roadmaps, service offerings, and strategic initiatives • Collaborate with Product, Engineering, Sales, and Marketing to ensure a coordinated approach to client satisfaction and innovation • Contribute to scaling internal systems and workflows (e.g., SFDC, JIRA, Pendo) to drive efficiency and repeatability • Help define and refine playbooks, onboarding frameworks, and client communication models

🎯 Requirements

• 10+ years in Customer Success, Strategic Account Management, or related roles supporting Fortune 500 or global enterprise clients, the last 3-4 years focused on delivery value to high profile strategic accounts • Proven track record of managing complex, high-touch client relationships and delivering strategic value • Strong executive presence with the ability to engage and influence C-suite stakeholders • Confident leading both strategic planning and hands-on tactical execution • Exceptional communication, facilitation, and presentation skills • Experience in SaaS platforms, preferably with enterprise B2B or security-related solutions • Consultative mindset with strong business acumen and problem-solving skills • Familiarity with tools like Salesforce, JIRA, Gainsight, ChurnZero, and Pendo is a plus • Added bonus would be experience in the corporate security space • Willingness to travel up to 30%, based on business needs

🏖️ Benefits

• Competitive Salary • Medical, Vision & Dental Benefits • 401k • Stock Options • HSA Contribution • Learning Stipend • Flexible PTO Policy • Quarterly company ME (mental escape) days • Generous Parental Leave policy • Home Office Stipend • Mobile Phone Reimbursement • Home Internet Reimbursement for Remote Employees • Anniversary & Milestone Celebrations