Ontic
51 - 200 employees
🔐 Security
🏢 Enterprise
☁️ SaaS
💰 $40M Series B on 2021-11
Security • Enterprise • SaaS
Ontic is a company that provides modern security software solutions aimed at elevating security programs by managing threats, mitigating risks, and strengthening businesses. Ontic's solutions include incidents, investigations, and case management, integrated research, threat and vulnerability assessments, and real-time threat detection. Their platform offers data integrations and services designed to empower security professionals with connected intelligence, enhancing their ability to make more confident decisions. Ontic serves corporate security teams, providing resources such as articles, podcasts, reports, and webinars to support their efforts in transforming corporate security practices.
Principal Success Manager – Strategic Accounts
Job not on LinkedIn
🕒 June 8
Where this job comes from
Posted on Ontic's careers page, not through a job board
First seen by Remote Rocketship June 8
Still open on Ontic's site. Checked 9 hours ago.
Ontic
51 - 200 employees
🔐 Security
🏢 Enterprise
☁️ SaaS
💰 $40M Series B on 2021-11
Security • Enterprise • SaaS
Ontic is a company that provides modern security software solutions aimed at elevating security programs by managing threats, mitigating risks, and strengthening businesses. Ontic's solutions include incidents, investigations, and case management, integrated research, threat and vulnerability assessments, and real-time threat detection. Their platform offers data integrations and services designed to empower security professionals with connected intelligence, enhancing their ability to make more confident decisions. Ontic serves corporate security teams, providing resources such as articles, podcasts, reports, and webinars to support their efforts in transforming corporate security practices.
📋 Description
• Own the strategic relationship with a portfolio of high-value Fortune 500 clients • Serve as the main post-sale point of contact and align engagements with client business objectives • Guide clients through implementation, onboarding, product adoption, executive engagement, renewals, and expansion • Act as a strategic advisor and tactical partner for platform optimization and maturity • Drive platform adoption and measurable business value • Identify opportunities to solve additional client pain points and scale protective intelligence programs • Build success plans, map value drivers, and track ROI to support renewal and growth • Lead high-level business reviews and success planning sessions with senior executives and cross-functional stakeholders • Present data, trends, and best practices to guide improved client outcomes • Forecast, manage, and own renewals • Partner with Sales on expansion opportunities and account growth strategies • Track account health signals and mitigate retention risks • Represent the client internally and influence product roadmaps, service offerings, and strategic initiatives • Collaborate with Product, Engineering, Sales, and Marketing on client satisfaction and innovation • Scale internal systems and workflows such as SFDC, JIRA, and Pendo • Define and refine playbooks, onboarding frameworks, and client communication models
🎯 Requirements
• 10+ years in Customer Success, Strategic Account Management, or related roles supporting Fortune 500 or global enterprise clients • The last 3–4 years focused on delivering value to high-profile strategic accounts • Proven track record of managing complex, high-touch client relationships and delivering strategic value • Strong executive presence with the ability to engage and influence C-suite stakeholders • Ability to lead both strategic planning and hands-on tactical execution • Exceptional communication, facilitation, and presentation skills • Experience in SaaS platforms, preferably with enterprise B2B or security-related solutions • Consultative mindset with strong business acumen and problem-solving skills • Familiarity with Salesforce, JIRA, Gainsight, ChurnZero, and Pendo is a plus • Experience in the corporate security space is an added bonus • Willingness to travel up to 30%, based on business needs • Must be authorized to work lawfully in the United States • Must answer whether immigration sponsorship will be required
🏖️ Benefits
• Medical, Vision & Dental Benefits • 401k • Stock Options • HSA Contribution • Learning Stipend • Flexible PTO Policy • Quarterly company ME (mental escape) days • Generous Parental Leave policy • Home Office Stipend • Mobile Phone Reimbursement • Home Internet Reimbursement for Remote Employees • Anniversary & Milestone Celebrations • Bonus plan • Equity • Commission
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