Manager, Field Services

🕒 April 13

🤠 Texas – Remote

🤠 Texas – Remote

💵 $115.2k - $172.8k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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Onto Innovation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2019

Semiconductors • Manufacturing • Technology

Onto Innovation is a leading provider of metrology, defect inspection, lithography, and smart manufacturing software solutions. The company focuses on semiconductor manufacturers to help them accelerate product and process development, improve yield, and reduce costs. Onto Innovation offers technologies for incoming bare wafer inspection, final packaging, and everything in between, addressing challenges in logic, foundry, memory, RF/MEMS, image sensors, advanced packaging, LED/power, probe testing, and flat panel display manufacturing. Through innovation, Onto Innovation enables customers to be first-to-market with premium products by solving the most pressing process challenges and enhancing product reliability.

📋 Description

• Lead team of FSEs / Section managers / team leaders in service operations • Manage administrative aspect of service team in areas such as time debrief, parts posting, as overtime, expense claims, and annual leave, etc. • Manage regular meetings with customers on key performances / score card and drive improvements in operations leading to better customer experiences • Supports overall SEA region revenue plan to meet and exceed targets • Manage and exceed/meet service organisation Key Performance Indices • Developing and planning career paths for reporting engineers • Maintaining a strong working knowledge of all industry standards and practices, as well as the company's products and services

🎯 Requirements

• Degree in Engineering or equivalent • A minimum of 8-10 years of direct service management experience in OEM business related to complex equipment • Experience in the semiconductor industry is highly preferred • A proven track record of establishing strong, executive-level customer relationships • Customer front experience • Experience in building and developing cross-functional service teams, establishing processes and procedures, performance management, metrics, and KPIs • Experience in leading people and team • Strong written and verbal communication skills • Ability to lead people across diverse and cultural backgrounds • Able to travel more than 25% of time as when required within region

🏖️ Benefits

• health, dental, and vision coverage • life and disability insurance • PTO • 401(k) with employer match • access to Employee Stock Purchase Program (ESPP) • wellness initiatives • cutting-edge tools • collaborative, inclusive culture