Customer Integration Associate

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $67.2k - $84k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OnTrac

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1986

📦 Logistics

🚗 Transport

🛍️ eCommerce

Logistics • Transport • eCommerce

OnTrac is a regional parcel delivery and logistics company operating an alternative carrier network focused on e-commerce and residential delivery across the United States. It provides 7-day/week ground services (OnTrac Ground, Ground Essentials), an upcoming coast-to-coast 2–3 day OnTrac Express service, and custom logistics solutions for B2B and critical deliveries (including healthcare/pharma and aircraft-on-ground repair). OnTrac also runs partner programs (FasTrac), supports independent drivers and regional service providers, and emphasizes faster, lower-cost ground delivery options for retailers and DTC brands along with community impact initiatives.

📋 Description

• Assist customers with installation, setup, and issue resolution throughout onboarding from contract signing through go-live • Manage system setup, data exchange, and operational readiness activities • Accurately document and implement customer requirements • Track onboarding milestones and deliverables for multiple customers • Serve as the primary point of contact for customer inquiries and updates • Provide clear and timely status communication and educate customers on processes, timelines, and requirements • Identify setup or integration issues, troubleshoot with internal teams, and escalate as needed • Maintain accurate documentation of onboarding activities, configurations, customer requirements, and integration steps • Follow established processes and standard operating procedures • Develop or update documentation, guides, and onboarding resources • Support process improvements and a consistent customer experience

🎯 Requirements

• Bachelor’s degree or equivalent work experience • Basic understanding of customer integration, industry principles, and terminology • Knowledge of standard office software and CRM technologies • Basic understanding of APIs, SFTP, and data exchange processes • Detail-oriented with the ability to follow structured processes and SOPs • Experience working with customer integrations, onboarding, or technical support preferred • Experience working with logistics, shipping, or supply chain platforms preferred • Familiarity with JSON, XML, or similar data formats preferred • Prior experience with integration tools or middleware solutions preferred • Ability to communicate technical concepts to non-technical audiences • Strong problem-solving and troubleshooting skills • Ability to manage multiple tasks and customer priorities in a fast-paced environment • Ability to build positive working relationships with customers and internal teams

🏖️ Benefits

• Medical, dental, and vision insurance • Life and short- and long-term disability coverage • 401(k) retirement savings plan with company match • Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours • Two (2) floating holidays per year • Paid sick leave • Six (6) paid company holidays • Two (2) weeks paid pregnancy disability leave • Four (4) weeks paid parental bonding leave • Additional wellness and employee assistance programs