Customer Solution Manager

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Ookla

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2006

📡 Telecommunications

🏢 Enterprise

Telecommunications • Enterprise

Ookla is a leading provider of network intelligence and connectivity insights. The company offers a wide range of solutions including network planning and optimization, service disruption management, and network testing. Ookla's products, such as Speedtest, Downdetector, and Ekahau, are used by mobile network operators, internet service providers, governments, and enterprises to enhance digital experiences and optimize network performance. Ookla also provides market reports and data-driven insights that inform policy and infrastructure decisions related to telecommunications. Trusted by consumers, businesses, operators, and governments worldwide, Ookla plays a critical role in measuring and analyzing network performance and quality of service.

📋 Description

• Lead complex or strategic customer engagements from pre-sales influence through adoption and renewal readiness • Shape deal strategy and solution qualification for high-value or high-risk opportunities • Engage Network Intelligence to identify risks, trends, and optimization opportunities • Translate Ookla’s data and network intelligence into strategic, outcome-driven customer recommendations • Lead value demonstrations and technical storytelling for complex opportunities • Shape demo and proof-point strategy for strategic pursuits • Act as a senior escalation point and coordinate resolution across Services, Product, and Engineering • Drive adoption and expansion and enable successful renewals through measurable value realization • Represent customer and regional market perspectives in internal planning and prioritization • Strengthen executive-level relationships with customer technical and business stakeholders

🎯 Requirements

• 7+ years of experience in Telco, ISP, or enterprise technology roles • Experience spanning pre-sales, customer success, and solution management across TAM, solutions consulting, or pre-sales roles • Proven success managing complex enterprise customers across multiple phases of the solution lifecycle • Strong understanding of network performance, connectivity solutions, and data-driven platforms • Ability to synthesize technical, analytical, and commercial inputs into clear guidance for senior stakeholders • Experience leading executive-level value demonstrations and influencing customer decisions through technical storytelling • Excellent communication skills across executive, commercial, and technical audiences • Strong problem-solving skills and comfort operating under pressure and ambiguity • Experience working across regions, cultures, and cross-functional teams • Willingness to travel regularly for client meetings and strategic engagements • Familiarity with Ookla products or similar analytics and network intelligence platforms is advantageous

🏖️ Benefits

• Base salary of $110,000 to $150,000 • Remote work in the United States • Travel opportunities for client meetings and strategic engagements