Field Operations

🕒 October 16

🇨🇦 Canada – Remote

💵 $65k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ooma, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

🏨 Hospitality

🏥 Healthcare

📣 Marketing

💰 $5.1M Venture Round on 2015-05

Hospitality • Healthcare • Marketing

Ooma, Inc. is a company that provides advanced communications and collaboration solutions, with a focus on delivering business phone systems, enterprise communications, and internet service solutions. Ooma offers affordable pricing plans for both small businesses and residential customers, including home phone and security systems. The company provides customizable business phone, video, and messaging solutions, as well as POTS line replacement options. Ooma serves various industries like hospitality, dental, and real estate and offers free equipment with certain service packages.

📋 Description

• Provide remote technical and operational support for field resources • Coordinate installation activity • Troubleshoot issues remotely • Maintain accurate service documentation • Schedule field resources with 3rd party dispatch vendors • Serve as internal point of contact and provide support through phone, email, video, and service-management tools • Support field resources during installations by clarifying requirements, reviewing information, and coordinating next steps • Use remote diagnostic tools and documentation to troubleshoot hardware, software, network, configuration, and installation-related issues • Set expectations and provide timely updates on progress, risks, and next steps • Coordinate with field resources and internal teams to keep tasks and projects on schedule • Complete service reports and document troubleshooting activity and resolutions

🎯 Requirements

• At least 2-3 years of experience in technical customer success, implementation coordination, remote technical support, service coordination, or a comparable customer-facing technical role • Experience in a UCaaS or customer-service call-center environment is preferred • Fluency in French, specifically Quebec French (Québécois) • Strong technical aptitude and the ability to learn new hardware, software, and work processes • Ability to use digital tools, including AI-assisted tools, to improve day-to-day productivity and work quality • Working knowledge of inside or premises wiring, structured cabling, low-voltage wiring, telecommunications installations, or network cabling sufficient to support customers and field resources remotely • Project coordination and client-management experience

🏖️ Benefits

• Comprehensive Medical/Dental/Vision insurance for you and eligible dependents • GRSP including employer match • Employee Stock Purchase Plan • Unlimited paid time off as well as corporate holidays observed

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