Director of Customer Success, Operations

Job not on LinkedIn

🔥 0 minutes ago

🌵 Arizona, Colorado, +26 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $120k - $130k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

OpenEd.co

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

📚 Education

👥 B2C

Education • B2C

OpenEd. co is a provider of free, state-based homeschooling programs and resources for families. The site offers courses, clubs, cohorts, enrollment guidance, newsletters, and community support to help parents run flexible, at-home education; it emphasizes being widely recommended by homeschool families and operates across multiple U. S. states. Materials and enrollment appear focused on K–12 homeschool support delivered directly to families online (courses, clubs, resources, and informational guides).

📋 Description

• Own end-to-end project management for major division initiatives, including assessments, interventions, enrollment, and launches • Build and maintain project plans, timelines, and milestones; surface risks and blockers • Track quarterly OKRs and division goals; keep the VP and function leads informed • Own the Success division operating cadence, including KPI reviews, initiative inspection, and regular reporting • Analyze CRM and operational data; build ad hoc reports, investigate performance gaps, identify trends and root causes, and provide recommendations • Build and ship operational solutions • Coordinate across Enrollment Advisors, Family Success Managers, Support, Processing, and Program Communications • Represent Success priorities in cross-functional meetings when the VP cannot attend • Build and maintain SOP documentation across division workflows • Drive initiatives through implementation and execute operational details as needed • Follow up on leadership meeting action items and SLT commitments • Establish project tracking systems, reporting cadences, KPI inspection cadences, and SOP standards • Report directly to the VP, Success

🎯 Requirements

• 4+ years of experience in program/project management, operations, or a similar execution-focused role • Ability to manage multiple concurrent, cross-functional initiatives without dropping details • Highly analytical; able to use data to inspect performance, diagnose problems, and make decisions • Comfortable working directly in CRM and operational systems • Experience building reports and dashboards and learning new tools quickly • Strong written communication, especially for usable SOP and process documentation • Comfortable operating with ambiguity and taking ownership without heavy oversight • Ability to drive accountability across teams without direct authority • Experience partnering with Product, Engineering, or similar technical teams on prioritization is a plus • Education, edtech, or high-growth startup experience is a plus but not required • Must be authorized to work in the United States • Eligible residence limited to the listed states: AR, AZ, CO, FL, GA, ID, IN, IL, IO, KS, MA, MD, MN, MO, MT, NC, NM, NV, NY, OH, OK, OR, RI, SC, TN, TX, UT, VA, WA, WI, WV

🏖️ Benefits

• 401k plan + company matching opportunities • Comprehensive health insurance package including medical, dental, vision, life, critical illness, accident, STD/LTD, HSA, and FSA with dependent care • Fully remote work arrangement • Autonomy in work hours • Generous paid time off • Supportive and collaborative team environment • Healthy work-life balance