Senior Regional Operations Manager

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $95k - $100k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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OPENLANE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚘 Automotive

🏪 Marketplace

🤝 B2B

💰 $10M Venture Round - OPENLANE on 2008-12

Automotive • Marketplace • B2B

OPENLANE is a company that builds and operates digital wholesale marketplaces and end-to-end services for used vehicles. It operates national and regional marketplaces across the US, Canada and Europe, provides technology platforms (auction simulcast, remarketing, inventory/inspection and vehicle data/pricing tools), and offers finance and ancillary services (floorplan/inventory financing, shipping, recovery and title/remarketing services) targeted primarily at dealers, lenders and commercial vehicle customers. The company positions itself as a B2B wholesale automotive marketplace and service provider.

📋 Description

• Lead, coach, and mentor a team of Regional Operations Managers and be accountable for the inspection team’s Objectives and Key Results • Ensure policies, processes, procedures, and tools for floor plan audits and vehicle or facility inspections are understood and followed to meet regional SLAs and targets • Foster customer relationships with dealers and the OPENLANE sales team to support sales growth • Assist in hiring contractor and full-time inspectors within assigned regions • Collaborate with Marketplace and Commercial Sales leadership on inspection needs, growth forecasting, scheduling, and regional success • Coordinate with the scheduling team to complete assignments on time and use inspection resources efficiently • Train inspectors on OPENLANE applications, inspection processes, and job functionality • Complete VOC and eNPS customer feedback calls as necessary • Use data to identify inspector trends, understand capacity, improve quality, and increase consistency • Serve as a point of contact for contractor and inspector needs, including compensation, task assignments, process updates, and app questions • Communicate with departments regarding inspection feedback and questions • Work with sales, product, quality, and arbitrations leadership to ensure regional success • Participate in creating, validating, and reviewing training programs • Work in the field alongside Regional Operations Managers and inspectors to ensure quality standards and train new inspectors • Use multiple communication tools within OPENLANE • Serve as a reserve inspector for new markets and inspection capacity gaps within the region

🎯 Requirements

• Minimum of 5 years of experience in operations management or a related field • Minimum of 5+ years of proven leadership experience • Minimum of 2+ years of automotive mechanical experience • Experience hiring and collaborating with inspectors • Experience using data for decision-making, data analysis, and communication • Ability to operate a motor vehicle • Valid driver’s license • Working knowledge of technology; most inspection reports are submitted electronically • Ability to travel as required • Experience utilizing Google Suite products, Slack, and other communication tools is nice to have

🏖️ Benefits

• Competitive pay • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) • Immediately vested 401K (US) or RRSP (Canada) with company match • Paid Vacation, Personal, and Sick Time • Paid maternity and paternity leave (US) • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) • Robust Employee Assistance Program • Employer paid Leap into Service Day to volunteer • Tuition Reimbursement for eligible programs • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization • Company culture of internal promotions, diverse career paths, and meaningful advancement