Account Coordinator – Contact Center

🕒 Yesterday

🇺🇸 United States – Remote

💵 $19 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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OPENLANE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

💼 Consulting

📣 Marketing

💰 $10M Venture Round on 2008-12

Logistics • Consulting • Marketing

OPENLANE is a company that builds digital marketplaces for used vehicles, catering to regions such as the US, Canada, and Europe. They provide a range of services including finance floorplan and inventory financing solutions, technology platforms that drive results, and comprehensive end-to-end solutions to support automotive businesses. Notable brands include OPENLANE US, Canada’s largest digital wholesale marketplace for used vehicles, and OPENLANE Europe, a leading digital platform in Europe and the UK. OPENLANE also offers solutions like Velocicast for wholesale and retail auctions, autoniq for vehicle history evaluation, AutoVIN for vehicle inspections, and CarsArrive for vehicle shipping services. They support independent dealers with financing and provide various automotive services including high-tech locksmith solutions, recovery management, and compliance services.

📋 Description

• Act as a liaison for internal and external communications • Serve as the first impression for clients, handling phone and email inquiries • Keep all systems updated with detailed notes to guide future client interactions • Communicate internally on client requests requiring additional approvals or follow-up • Assist Senior Account Managers with problem solving • Provide conflict resolution while maintaining a professional demeanor • Work in a high-volume remote contact center environment

🎯 Requirements

• 1+ years’ experience in a high-volume customer service role (maintaining 10+ calls per hour) • A high level of detail-oriented experience • Flexible understanding and desire to work overtime in times of high volume • Excellent computer skills with Google Workspace • Strong time management, organizational, and written/verbal communication skills • Professional nature and proper phone etiquette • Desire to grow your career within the department and learn new functions of the organization • Ability to work Monday–Friday, 9am–6pm EST • Ability to work remotely in the United States

🏖️ Benefits

• Competitive pay • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) • Immediately vested 401K (US) or RRSP (Canada) with company match • Paid Vacation, Personal, and Sick Time • Paid maternity and paternity leave (US) • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) • Robust Employee Assistance Program • Employer paid Leap into Service Day to volunteer • Tuition Reimbursement for eligible programs • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization • Company culture of internal promotions, diverse career paths, and meaningful advancement • Fully remote work

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