Senior Manager – Field Operations, Auction Performance

🕒 6 days ago

🇺🇸 United States – Remote

💵 $100k - $110k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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OPENLANE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

💼 Consulting

📣 Marketing

💰 $10M Venture Round on 2008-12

Logistics • Consulting • Marketing

OPENLANE is a company that builds digital marketplaces for used vehicles, catering to regions such as the US, Canada, and Europe. They provide a range of services including finance floorplan and inventory financing solutions, technology platforms that drive results, and comprehensive end-to-end solutions to support automotive businesses. Notable brands include OPENLANE US, Canada’s largest digital wholesale marketplace for used vehicles, and OPENLANE Europe, a leading digital platform in Europe and the UK. OPENLANE also offers solutions like Velocicast for wholesale and retail auctions, autoniq for vehicle history evaluation, AutoVIN for vehicle inspections, and CarsArrive for vehicle shipping services. They support independent dealers with financing and provide various automotive services including high-tech locksmith solutions, recovery management, and compliance services.

📋 Description

• Set the strategic direction and operating model for the national field organization and auction partnerships • Oversee a high-impact team of Remarketing Field Representatives • Own aggregate performance and scalability of operations for a portfolio exceeding $500M in annual assets • Lead, coach, and calibrate performance across all markets • Manage relationships with auction leadership and influence service levels and operational execution using data-driven scorecards • Drive strategy for $500M+ in annual vehicle assets to maximize efficiency and client outcomes • Design workflows and tools that ensure consistency • Serve as the final escalation point for high-stakes arbitrations and operational risks • Advise key clients on market conditions and performance results • Standardize best practices across auction locations • Implement tools and technology for peak field-team effectiveness • Meet or exceed benchmarks for net recovery, cycle time, and ROI • Scale the field organization while maintaining high quality-control standards • Collaborate daily with LaneLink Executive Leadership, Product teams, Senior Auction Group Leadership, NAAA representatives, Institutional Clients, and Sales Leadership • Report to the Director of Remarketing

🎯 Requirements

• 10+ years of experience in remarketing, auction operations leadership, or automotive field management • Bachelor’s or Master’s degree in Logistics, Business or related field or comparable experience • Proven track record of leading distributed teams across multiple regions • Experience managing large-scale asset portfolios (minimum $100M+, ideally $500M+) • Ability to travel extensively (up to 75%) to auction locations and client sites • Familiarity with Google Suite products, Remarketing programs such as AutoIMS, MMR, Edge Pipeline • Advanced stakeholder management and executive-level communication skills • Mastery of NAAA standards, auction operations, and wholesale market trends • Deep understanding of vehicle reconditioning ROI and pricing strategies • Proven ability to design and implement performance scorecards and standardized KPIs • Fluency in remarketing technology platforms and data analytics tools • Ability to translate complex market data into actionable field strategies • Previous experience in an enterprise-level Director role within the remarketing industry (nice to have) • Deep involvement with NAAA committee work or industry-standard setting (nice to have) • Experience with change management in a high-growth or evolving corporate environment (nice to have)

🏖️ Benefits

• Competitive pay • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) • Immediately vested 401K (US) or RRSP (Canada) with company match • Paid Vacation, Personal, and Sick Time • Paid maternity and paternity leave (US) • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) • Robust Employee Assistance Program • Employer paid Leap into Service Day to volunteer • Tuition Reimbursement for eligible programs • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization • Company culture of internal promotions, diverse career paths, and meaningful advancement

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