Clinical Specialist, Clinical Education

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OpenLoop

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 $15M Series A - OpenLoop Health on 2023-03

SaaS • B2B • Enterprise

OpenLoop is a white-label telehealth platform and managed services provider that helps organizations launch and scale virtual care programs. It combines SaaS-based, brandable technology (scheduling, booking, payments, EHR/API integrations) with clinical staffing, credentialing, payer coverage and RCM, regulatory/legal support, and 24/7 patient support. OpenLoop serves health plans, hospitals and health systems, retailers, employers and digital health companies with AI-powered operations, a nationwide clinician network and broad insurance coverage including Medicare and Medicaid.

📋 Description

• Support and maintain onboarding systems and training materials to ensure providers are technically prepared and aligned with current workflows. • Update and improve documentation across platforms (e.g., ClinicApp, Notion, Dosespot, Photon, Amazon Connect) to reflect evolving tools and processes. • Monitor provider-facing channels to identify, troubleshoot, or escalate technical issues, helping reduce onboarding friction. • Assist with client launch preparation by organizing resources, completing quality checks, and supporting standardized workflows. • Contribute to the continuous improvement of onboarding and training processes to increase scalability, accuracy, and efficiency. • Collaborate with cross-functional teams to support education initiatives and align on operational priorities. • Identify recurring issues or gaps in onboarding or training and surface insights to improve provider experience and readiness. • Attend team touchpoints and contribute to discussions around workflow improvements and team priorities. • Other duties as assigned.

🎯 Requirements

• Certified Medical Assistant (CMA) with an active certification. • Experience supporting onboarding, training, or operational workflows in a healthcare or telehealth environment. • Ability to interpret and document technical processes with clarity and accuracy. • Experience working with multiple systems or platforms and adapting to frequent updates. • Strong problem-solving skills with the ability to identify issues and escalate appropriately. • Comfort working in a high-volume, fast-paced environment.

🏖️ Benefits

• Medical, Dental, and Vision plans • Flexible Spending/Health Savings Accounts • Generous PTO • 401(k) + Company Match • Life Insurance, Pet insurance, and more