Director, Applications – Business Systems

🕒 June 4

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OpenLoop

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 $15M Series A - OpenLoop Health on 2023-03

SaaS • B2B • Enterprise

OpenLoop is a white-label telehealth platform and managed services provider that helps organizations launch and scale virtual care programs. It combines SaaS-based, brandable technology (scheduling, booking, payments, EHR/API integrations) with clinical staffing, credentialing, payer coverage and RCM, regulatory/legal support, and 24/7 patient support. OpenLoop serves health plans, hospitals and health systems, retailers, employers and digital health companies with AI-powered operations, a nationwide clinician network and broad insurance coverage including Medicare and Medicaid.

📋 Description

• Define and maintain a 3-year enterprise applications roadmap aligned with company goals and digital transformation priorities. • Translate business strategies into scalable technical initiatives, measurable KPIs, and clear project portfolios. • Recruit, coach, and lead a high-performing team of analysts, developers, and admins. • Own the full lifecycle of enterprise applications (e.g., GSuite, Zoho, NetSuite, Slack, Okta, Healthie, Doxy)—from selection and deployment to integration and retirement. • Lead cross-platform initiatives focused on data quality, governance, and master data management. • Drive automation and process improvements using APIs, low-code tools, and emerging tech to eliminate manual work. • Manage third-party vendors: negotiate contracts, monitor SLAs, control licensing costs, and oversee renewals. • Oversee application provisioning, deprovisioning, and access management to ensure a seamless and secure employee experience. • Partner with Product and Engineering to enhance and integrate internally developed tools; establish release, QA, and UAT processes. • Ensure compliance with SOC 2, HIPAA, HITRUST, NIST, and other regulatory frameworks across the application stack. • Implement robust role-based access controls, audit trails, and incident-response procedures. • Track system uptime, usage, and ROI; deliver executive-level dashboards and insights. • Measure end-user satisfaction and lead continuous improvement efforts. • Manage the applications budget, including licenses, tools, and services. • Other duties as assigned

🎯 Requirements

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, or equivalent experience. • 8+ years leading enterprise applications or business-systems functions, including 3+ years in a people-management role. • Demonstrated success implementing and integrating cloud-based SaaS platforms (GSuite, Zoho, NetSuite, Slack, Okta, etc.). • Deep knowledge of systems integration, data governance, and the full software-development lifecycle. • Proven track record in vendor negotiation, license optimization, and third-party risk management. • Exceptional communication, leadership, and cross-functional influencing skills. • Experience spearheading large-scale change-management or digital-transformation programs. • Hands-on familiarity with modern data architectures, APIs, and automation frameworks.

🏖️ Benefits

• Medical, Dental, and Vision plans • Flexible Spending/Health Savings Accounts • Flexible PTO • 401(k) + Company Match • Life Insurance, Pet insurance, and more