Forward Deployed Engineer

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 10%

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OpenLoop

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💼 Consulting

⚖️ Legal

📦 Logistics

💰 $15M Series A - OpenLoop Health on 2023-03

Consulting • Legal • Logistics

OpenLoop is a white-label telehealth platform and managed services provider that helps organizations launch and scale virtual care programs. It combines SaaS-based, brandable technology (scheduling, booking, payments, EHR/API integrations) with clinical staffing, credentialing, payer coverage and RCM, regulatory/legal support, and 24/7 patient support. OpenLoop serves health plans, hospitals and health systems, retailers, employers and digital health companies with AI-powered operations, a nationwide clinician network and broad insurance coverage including Medicare and Medicaid.

📋 Description

• Embed with client engineering teams and build integrations in their codebases against OpenLoop's Partner API • Own client integration outcomes through go-live and the weeks afterward • Identify platform gaps, document them with replacement endpoints, and create time-boxed workarounds when necessary • Build SDKs, reference implementations, CLIs, machine-readable documentation, and agentic API workflows • Use and extend deployment agents for readiness gates, conformance checks, seeding, documentation freshness, gap filing, and client communication drafts • Review and approve agent outputs and identify when agents are wrong • Contribute reusable recipes and checks to the shared cookbook and maintain client manifests • Turn recurring client workarounds into platform roadmap improvements • Convert ambiguous or contradictory client asks into phased, defensible scopes • Protect live clients through compatibility windows and preventing breaking changes • Provide credible technical guidance to clients and internal go-to-market teams • Share deployment learnings, review integration designs, and help create the team playbook

🎯 Requirements

• 5 to 15+ years of software engineering experience, including significant time delivering directly for external customers or partners in their environments • End-to-end ownership of complex, customer-facing technical delivery • Strong integration engineering depth: API design and consumption, auth, webhooks versus polling, idempotency, rate limits, pagination, schema drift, reconciliation, APIs, data, and cloud infrastructure • Experience building with AI agents and verifying and evaluating their output • Experience handling sensitive data with a security-first mindset • Excellent communication with technical and non-technical audiences • Demonstrated judgment about scope, including descoping, sequencing, or declining work • Evidence of leverage through SDKs, tooling, checks, reference implementations, or practices • Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience (preferred) • Core collaboration hours are CST 8am to 5pm, with flexibility for occasional client-facing work outside those hours • Remote within the United States • Willingness to travel periodically to clients and team working sessions

🏖️ Benefits

• Medical, Dental, and Vision plans • Flexible Spending/Health Savings Accounts • Flexible PTO • 401(k) + Company Match • Life Insurance • Pet insurance • Periodic travel to clients and team working sessions