Lead IT Change Manager

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OpenLoop

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💼 Consulting

⚖️ Legal

📦 Logistics

💰 $15M Series A - OpenLoop Health on 2023-03

Consulting • Legal • Logistics

OpenLoop is a white-label telehealth platform and managed services provider that helps organizations launch and scale virtual care programs. It combines SaaS-based, brandable technology (scheduling, booking, payments, EHR/API integrations) with clinical staffing, credentialing, payer coverage and RCM, regulatory/legal support, and 24/7 patient support. OpenLoop serves health plans, hospitals and health systems, retailers, employers and digital health companies with AI-powered operations, a nationwide clinician network and broad insurance coverage including Medicare and Medicaid.

📋 Description

• Design a lightweight, ITIL 4-aligned change enablement model appropriate for a fast-growing company • Define the roles, responsibilities, and RACI for requesting, reviewing, approving, and closing changes across Engineering, IT, and Security • Build the roadmap for evolving the process over time • Act as an internal consultant/advisor to engineering and IT teams • Partner with engineering leaders to pilot the process on select teams • Select and configure the tooling stack to capture change requests • Define and track change management KPIs • Continuously refine the process based on incident retrospectives

🎯 Requirements

• 7+ years in IT service management, IT change management, or a closely related discipline • Working knowledge of ITIL 4 change enablement principles • Hands-on experience configuring and administering Jira • Comfort with low-code/no-code automation • Familiarity with SOX IT general controls • Demonstrated ability to drive adoption of a new process through influence • Strong written and verbal communication skills • Experience operating in a high-growth technology company

🏖️ Benefits

• OpenLoop was co-founded by CEO, Dr. Jon Lensing • COO, Christian Williams • Vision to bring care anywhere • Telehealth support solutions