Observability Engineer

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 11%

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OpenLoop

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💼 Consulting

⚖️ Legal

📦 Logistics

💰 $15M Series A - OpenLoop Health on 2023-03

Consulting • Legal • Logistics

OpenLoop is a white-label telehealth platform and managed services provider that helps organizations launch and scale virtual care programs. It combines SaaS-based, brandable technology (scheduling, booking, payments, EHR/API integrations) with clinical staffing, credentialing, payer coverage and RCM, regulatory/legal support, and 24/7 patient support. OpenLoop serves health plans, hospitals and health systems, retailers, employers and digital health companies with AI-powered operations, a nationwide clinician network and broad insurance coverage including Medicare and Medicaid.

📋 Description

• Define what to monitor, how to alert, and how to measure uptime and reliability across enterprise systems • Build Datadog dashboards and monitors for availability, capacity, performance, and concurrency limits across SaaS and internal tools • Design PagerDuty alert routing and escalation • Pull logs, use APIs, and build lightweight integrations or tools for systems with little or no native observability • Monitor critical end-to-end business workflows across multiple systems • Partner with IT Service Management on incident response, root-cause analysis, and change validation • Use scripting and AI-assisted development to build quickly and improve signal quality

🎯 Requirements

• 3+ years of experience building observability functions, including dashboards, monitors and alerting • Hands-on experience with Datadog • Hands-on experience with PagerDuty • Scripting and API experience (e.g., Python) to pull logs and data from systems without native integrations • A track record of building observability or monitoring where little existed before • Startup or high-growth company experience (preferred) • Experience monitoring SaaS business applications, not only infrastructure (preferred) • Experience with OpenTelemetry or other log and metrics pipelines (preferred) • Experience with ITSM tools and incident or change management (e.g., Jira Service Management) (preferred) • Experience using AI-assisted development to build internal tools (preferred)

🏖️ Benefits

• Medical, Dental, and Vision plans • Flexible Spending/Health Savings Accounts • Flexible PTO • 401(k) + Company Match • Life Insurance • Pet insurance

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