Principal Technical Program Manager

🔥 15 hours ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🔴 Lead

🔧 Technical Program Manager

👻 Ghost score 11%

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OpenLoop

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💼 Consulting

⚖️ Legal

📦 Logistics

💰 $15M Series A - OpenLoop Health on 2023-03

Consulting • Legal • Logistics

OpenLoop is a white-label telehealth platform and managed services provider that helps organizations launch and scale virtual care programs. It combines SaaS-based, brandable technology (scheduling, booking, payments, EHR/API integrations) with clinical staffing, credentialing, payer coverage and RCM, regulatory/legal support, and 24/7 patient support. OpenLoop serves health plans, hospitals and health systems, retailers, employers and digital health companies with AI-powered operations, a nationwide clinician network and broad insurance coverage including Medicare and Medicaid.

📋 Description

• Own and drive complex, cross-functional technical initiatives tied to company OKRs • Align business stakeholder requests with company objectives and measurable outcomes • Make prioritization and tradeoff decisions with Engineering and business leaders • Produce executive summaries, detailed engineering delivery views, and business partner updates • Own cross-team planning, dependency management, and delivery cadence across engineering teams • Use metrics and retrospectives to identify bottlenecks and improve efficiency, predictability, cycle time, delivery health, and communication • Set program strategy and operating cadence across engineering and product, including quarterly planning, program reviews, and multi-quarter roadmaps • Define OpenLoop’s TPM operating model for intake, planning, prioritization, reporting, and delivery health • Lead organizational change involving delivery practices, tooling, or team structures • Lead delivery during critical launches, client escalations, and incidents • Run launch readiness checks and consistent engineering/product operating cadences • Provide capacity and resourcing data for headcount planning, architecture reviews, and portfolio discussions • Maintain TPM documentation and onboarding materials • Partner with Engineering, Product, business stakeholders, and executive leadership • Help build the TPM function and develop the next generation of TPMs

🎯 Requirements

• 8+ years of experience in Technical Program Management or an equivalent strategic technical role, including 3+ years leading programs spanning multiple teams or business units • Deep working knowledge of Agile software development, including Scrum and SAFe • Strong technical fluency with systems architecture, APIs, integrations, and technical dependencies • Experience translating complex systems into business-friendly language • Experience driving programs tied to OKRs and measurable business outcomes • Exceptional written and verbal communication skills, including presenting to senior stakeholders and executives • Experience writing audience-specific status reports and program updates • Experience defining and using delivery metrics such as velocity, predictability, cycle time, and health indicators • Strong prioritization and decision-making skills; ability to operate autonomously • Experience aligning and influencing cross-functional stakeholders • Hands-on experience using Jira and other project management tools • Experience structuring backlogs, defining epics and milestones, and creating executive-ready reporting dashboards • Track record of building or scaling a program management function and defining adopted processes, tooling, and reporting standards • Experience mentoring and developing program managers • Executive presence and experience advising C-level leaders without direct authority • Experience leading organizational change and adoption of new delivery practices • Ability to connect technical roadmaps to business strategy, budget, and resourcing decisions • Experience resolving conflict and aligning teams with competing priorities • Track record of coaching others into stronger program leaders • Sound judgment under ambiguity and experience making high-stakes decisions • Experience shaping team structure, hiring, or leveling for a program or project management team • Track record of identifying and resolving delivery risk proactively • Experience building capacity and resource plans and forecasting delivery using velocity and burndown • Calm under pressure • Preferred: CSM, PSM, or SAFe certification • Preferred: experience in healthcare, health tech, virtual care, care delivery platforms, or healthcare operations • Preferred: experience with clinical, pharmacy, or technical integrations • Preferred: experience working in fast-growing or globally distributed teams • Preferred: experience delivering AI or machine learning projects • Preferred: hands-on use of AI tools and introducing AI-assisted workflows

🏖️ Benefits

• Medical, Dental, and Vision plans • Flexible Spending/Health Savings Accounts • Flexible PTO • 401(k) + Company Match • Life Insurance • Pet insurance • Autonomy, Competence and Belonging-focused work culture

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