Customer Success Architect

Job not on LinkedIn

🔥 15 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OpenObserve

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 $3.6M Seed Round - OpenObserve on 2022-05

SaaS • B2B • Enterprise

OpenObserve is an open-source, petabyte-scale observability platform that provides high-performance, low-cost logging, metrics, tracing, and frontend monitoring for self-hosted and cloud environments. It uses columnar Parquet storage, Rust, and the DataFusion query engine to deliver fast queries, high compression, and scalable stateless architecture, integrates with OpenTelemetry and common object stores, and targets enterprises and B2B customers seeking vendor-neutral, cost-efficient observability.

📋 Description

• Own the customer's technical journey with OpenObserve from pre-contract evaluation through long-term retention • Join proofs of concept and pilots, define success criteria with account executives, and establish customer data flows • Transition successful pilots to full production deployments, including cutovers from incumbent tools • Configure data sources, pipelines, dashboards, and alerts while keeping projects on schedule • Build account success plans tied to customer outcomes such as cost, incident response time, and coverage • Track usage and customer health and act on early warning signs • Review architecture, ingestion, retention, and query performance and provide hands-on technical guidance • Build relationships with engineers and executives and conduct business reviews • Own or partner with sales on renewals and identify expansion opportunities • Coordinate support and engineering during escalations and maintain customer communication • Bring customer feedback and patterns to product and engineering • Create POC templates, onboarding guides, migration runbooks, and training content • Report directly to the Chief Revenue Officer

🎯 Requirements

• 4+ years in a technical role such as software engineering, SRE, DevOps, support engineering, or solutions engineering • Real observability experience with tools such as Datadog, Splunk, Elastic, Grafana, or New Relic • Experience with Kubernetes, cloud infrastructure, OpenTelemetry, and log, metric, and trace pipelines • Ability to write SQL • Ability to read configuration files • Ability to reproduce problems independently before escalating • Understanding of the distinction between support and customer success • High emotional intelligence • Clear written and verbal communication with engineers and executives • Commercial sense or willingness to develop it • Ability to manage a portfolio of accounts and multiple evaluations and migrations simultaneously • Comfort with ambiguity and early-stage environments

🏖️ Benefits

• Competitive base salary • Bonus tied to retention and growth • Meaningful equity • Full benefits • Flexible schedule • Unlimited PTO • Coaching from the CRO on the customer and commercial side • Paths to senior and principal architect roles, or to leading the team as the company scales