Senior Client Relationship Manager

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $107.8k - $161.6k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

OpenText

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1991

🏢 Enterprise

☁️ SaaS

🤝 B2B

💰 $1G Post IPO debt on 2022-12

Enterprise • SaaS • B2B

OpenText is a Canadian enterprise software company that provides enterprise information management solutions and cloud-based services. It offers products for enterprise content management, document and records management, information governance, collaboration, and related IT/cloud operations, serving business customers with both on-premises and SaaS delivery models. The company's public materials emphasize enterprise-focused careers, cloud and IT operations, client success, and professional services.

📋 Description

• Support and provide strategic direction for large multinational clients • Cultivate executive relationships • Manage and grow account revenue • Identify new business opportunities • Oversee day-to-day client management • Review and manage revenue-related and contractual matters • Manage contract renewals, upselling, delivery and billing issues, revenue recognition, collections, and client escalations • Collaborate with billing, accounts receivable, revenue recognition, deal desk, contracts, sales operations, and cancellations teams • Build relationships with field sales, professional services, and support teams • Facilitate positive long-term client relationships and represent OpenText in customer-facing communications • Align account strategy with Field Sales teams • Lead resolution of issues and risks through cross-functional collaboration • Own customer satisfaction from contract through steady-state service delivery • Review agreements, measure utilization, and negotiate renewals • Forecast and monitor client revenue trends • Establish account governance and proactive communication cadence • Remediate billing and revenue recognition issues • Partner across teams to ensure delivery consistency and revenue growth • Identify revenue opportunities aligned with customer strategy

🎯 Requirements

• 5+ years experience managing enterprise customer accounts • Strong interpersonal and relationship management skills • Ability to manage complex, cross-functional customer issues • Leadership experience in matrix organizations • Sales, solution consulting, and finance/revenue experience • Knowledge of EDI solutions and customer operations • Bachelor’s degree in Business Administration or similar • Ability to negotiate scope, costs, and deliverables • Fluency in Microsoft Office, Salesforce, SAP, and reporting tools

🏖️ Benefits

• Benefits package supporting physical, emotional, and financial wellbeing • Variable and commission compensation opportunities for eligible roles • Vacation entitlement • Paid time off • Reasonable accommodations during the application or recruiting process • Diversity, inclusion, and respectful workplace environment