Manager of Operations – Banking Partnerships

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

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CINC Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

☁️ SaaS

🏠 Real Estate

🤝 B2B

💰 Private Equity Round - CINC Systems on 2023-12

SaaS • Real Estate • B2B

CINC Systems is a cloud-based, all-in-one software platform for community association management (HOAs and COAs) that helps management companies, boards, and homeowners streamline operations and improve resident experience. The platform provides financial management and oversight (including online payments and a secure payment portal), AI-driven reporting and forecasting (Cephai), communication and resident engagement tools, online voting and surveys, maintenance/work-order coordination, compliance tracking, and centralized data and insights. CINC targets professional association management firms and homeowner boards with automation, security, and scalability; the company reports 1,000+ association management company customers, 51,000+ homeowner associations served, 6M+ doors, and $11B+ payments processed annually.

📋 Description

• Own project planning and execution for bank integration, onboarding, and conversion initiatives, including multi-phase API/SFTP builds and post-merger bank conversions • Build and maintain project plans, timelines, and status tracking across concurrent, multi-bank initiatives • Serve as the primary coordination point across Product, Development, Implementation, Support, Processing, and Finance • Lead regular project status updates and risk/issue tracking for internal stakeholders and leadership • Translate operational and bank constraints into requirements for Product and Engineering roadmap planning • Develop and maintain relationships with banking partners • Act as a primary point of contact for partner banks on integration requirements, project timelines, and status • Provide hands-on support to management companies and partner banks during conversions and mergers • Identify and mitigate operational risks, ensuring compliance with regulatory requirements and internal policies • Analyze and optimize operational processes, implementing efficiencies and cost savings • Track project and partnership KPIs through dashboards for internal quarterly reviews • Maintain project and integration documentation, including Confluence pages, bank-integration status grids, and playbooks • Provide training and knowledge-sharing to internal stakeholders • Triage and coordinate resolution of integration issues, missing files, and operational escalations • Coordinate with Sales, Marketing, and Implementation on alignment, processes, and reporting needs • Lead or participate in process improvement, technology implementation, and regulatory compliance projects

🎯 Requirements

• 5+ years of experience in banking or financial services, with a focus on project management, operations, or partnership management • Demonstrated experience managing multiple concurrent projects or initiatives with competing timelines and stakeholders • Strong understanding of banking operations, including account management, transaction processing, and risk management • Excellent communication and interpersonal skills, with the ability to drive alignment and hold cross-functional teams accountable to timelines without formal authority • Proven analytical and problem-solving skills, with the ability to identify and mitigate operational risks • Strong organizational and time management skills, with the ability to prioritize multiple complex, concurrent initiatives and deadlines • PMP or other project management certification a plus, but not required

🏖️ Benefits

• Great working environment • Work/life balance • Medical • Dental • Vision • Life Insurance • Short-term & Long-term disability insurance • Flexible Spending Plan (childcare & healthcare) • 401K (matching available)