Patient Engagement Specialist

🔥 24 minutes ago

🇺🇸 United States – Remote

💵 $50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Ophelia

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Ophelia is a telehealth provider that delivers medication-assisted treatment (primarily Suboxone / buprenorphine+naloxone) and ongoing clinical and peer support for people with opioid use disorder through online visits and a dedicated care team. The service emphasizes rapid, confidential, and affordable at-home treatment with insurance coverage (including Medicaid) and pharmacy prescriptions, plus partnerships with health systems and insurers for referrals and care coordination.

📋 Description

• Serve as the Care Coordination team's first point of contact for patients • Manage all inbound communication and assess urgency • Manage or triage patient needs to the appropriate team • Schedule visits with members of the clinical team • Support and improve visit attendance • Coordinate UDS • Maintain and update patient data • Troubleshoot technology issues • Discharge patients • Provide compassionate, patient-centered communication and support • Document patient interactions adequately across various platforms • Practice active listening, empathy, solution-focused engagement, advocacy, emotional support, de-escalation, and patient education • Prioritize communication across SMS, EMR, phone, meetings, and Slack • Follow policies and maintain confidentiality, compliance, and ethical standards • Work autonomously and collaboratively within established procedures • Report to the Patient Engagement Lead Care Coordinator

🎯 Requirements

• Experience delivering outstanding patient experience or customer support, ideally at a consumer-focused healthcare company • Strong organizational skills and a keen eye for detail • Experience maintaining patient records and accuracy in responses • Comfortable using various computer platforms and navigating new systems • Experience working in a high-volume communication environment, ideally within a ticketing system or similar tool • Bias for action and proactively taking on work without prompting • Resilience and adaptability to frequent change in a start-up environment • Flexibility to work some combination of evenings and/or weekends and occasional holidays

🏖️ Benefits

• Competitive medical, vision, and health insurance (many plans are fully covered for the employee!) • Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure • 10 company holidays • Work From Home Stipend • 401k Contribution Platform • Life insurance • Short and long term disability • Financial wellness • Virtual primary care

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