Renewals Specialist

Job not on LinkedIn

🔥 9 minutes ago

🇺🇸 United States – Remote

💵 $55k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 2%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Overflow

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

⚖️ Legal

💳 Fintech

💰 $10M Series A on 2021-07

Consulting • Legal • Fintech

Overflow is on a mission to inspire the world to give by helping nonprofits easily and securely accept stock and cryptocurrency donations. The company focuses on providing a streamlined process for charitable donations, catering specifically to the nonprofit sector.

📋 Description

• Own the renewal pipeline for a full book of church and nonprofit partners in HubSpot • Maintain accurate renewal records and flag at-risk accounts before escalation • Respond to inbound partner questions and route out-of-scope requests to Support • Run overdue invoice sequences and resolve or escalate overdue accounts • Run automated one-to-many renewal and engagement sequences in HubSpot • Partner with RevOps to keep automated sequences running cleanly • Host weekly partner office hours • Monitor giving signals and proactively address declining activity or engagement • Share risk patterns with Success leadership • Identify upsell opportunities and partner with Sales • Build working relationships with Support and Onboarding and route partner issues with appropriate context • Report to the Director of Customer Success • Achieve 90% gross retention rate, 90% on-time renewal closure, and the overdue invoice resolution target

🎯 Requirements

• 2–4 years in account management, customer success, renewals, or a similar client-facing role • Strong organizational skills and ability to manage a high-volume book of business • Hands-on experience with HubSpot or a comparable CRM • Experience running automated, one-to-many customer outreach sequences • Clear, warm, professional written communication • Proactive, ownership-oriented mindset • Comfort refining processes, experimenting, and adjusting based on results • Alignment with Overflow's mission and values and comfort with its flexible work model and occasional in-person gatherings • Experience in nonprofit, philanthropy, or faith-based sectors is a plus • Experience in a high-volume, process-driven customer-facing environment is a plus • Experience in a fast-paced startup environment is a plus • No visa sponsorship is available; applicants must not require sponsorship to work in the United States • Required tools familiarity: Slack, Google Workspace, Notion, Zoom, HubSpot, Monday.com, Claude, and Loom

🏖️ Benefits

• Competitive base salary with equity • Medical, dental, and vision coverage for employees and dependents • Generous paid time off and company holidays • Paid parental leave • 401(k) retirement plan • Dedicated mental health and therapy stipend • Team retreats and intentional in-person gatherings throughout the year • Occasional in-person collaboration about twice a year

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume