Customer Service Representative

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $16 - $25 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Option Care Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1987

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare Insurance • Pharmaceuticals

Option Care Health is a leading national provider of infusion therapy services in the United States. The company offers treatment for a variety of acute and chronic conditions including neurological disorders, bleeding disorders, women's health issues, and heart failure. With over 170 nationwide infusion suite locations, Option Care Health collaborates with healthcare providers, pharmaceutical manufacturers, insurance providers, and health systems to deliver seamless and comprehensive care. Their services include IV antibiotics, nutrition support, immunoglobulin, and specialized therapies, with a strong commitment to patient care and quality outcomes. Option Care Health is in-network with all major health plans and is recognized for its high standards of care and patient support.

📋 Description

• Supports after-hours calls to triage urgent clinical needs of patients, caregivers, and referral sources. • Supports several local Patient Registration teams on new patient referrals, helping to ensure the accuracy of information collected. • Works efficiently to meet standardized performance metrics for calls and referrals. • Communicates coordination of care information with team members, patients/caregivers, referral sources and home health agencies. • Provides quality customer service during all caller and workplace interactions. • Maintains organized file system for document tracking and patient management/follow up. • Ensures compliance with any applicable State and/or Federal laws, accrediting requirements and company policies. • Maintains confidentiality of patient information. • Works independently on other projects as assigned. • Completes Company mandated and position specific training assignments timely and according to policy. • Performs other duties as assigned.

🎯 Requirements

• High school graduate or GED required • At least one year of previous call center experience. • Proficiency with Microsoft Office Suite and keyboarding skills. • Strong interpersonal and communication skills. • Ability to work cooperatively and effectively with branch departments and department team members. • Ability to promote a compassionate, caring, customer service oriented culture by operating in a professional and collaborative fashion. • Knowledge of computerized information systems. • Dedicated workspace that is quiet and free of distractions where patient information and calls may be kept secure and private. • Ability to read, analyze and interpret information appropriate to duties and responsibilities assigned. • Ability to operate information systems, follow policy, complete required forms, and prepare reports. • Ability to effectively present information and respond to questions from referral sources, managers, patients, employees, payers and the general public. • Ability to calculate figures and amounts such as supply quantities. • Ability to define problems, collect data, establish facts, and draw valid conclusions.

🏖️ Benefits

• Medical, Dental, & Vision Insurance • Paid Time off • Bonding Time Off • 401K Retirement Savings Plan with Company Match • HSA Company Match • Flexible Spending Accounts • Tuition Reimbursement • myFlexPay • Family Support • Mental Health Services • Company Paid Life Insurance • Award/Recognition Programs