Customer Service Representative

🕒 July 7

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $16 - $25 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 33%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Option Care Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1987

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

Option Care Health is a leading national provider of infusion therapy services in the United States. The company offers treatment for a variety of acute and chronic conditions including neurological disorders, bleeding disorders, women's health issues, and heart failure. With over 170 nationwide infusion suite locations, Option Care Health collaborates with healthcare providers, pharmaceutical manufacturers, insurance providers, and health systems to deliver seamless and comprehensive care. Their services include IV antibiotics, nutrition support, immunoglobulin, and specialized therapies, with a strong commitment to patient care and quality outcomes. Option Care Health is in-network with all major health plans and is recognized for its high standards of care and patient support.

📋 Description

• Provide 24-hour support to pharmacy and ambulatory infusion suite locations across the country • Triage urgent clinical calls from patients, caregivers, and referral sources to appropriate on-call clinicians and pharmacy staff • Make follow-up calls until callers’ needs are resolved when necessary • Document calls thoroughly and accurately in the electronic medical record • Support data entry and management of new patient referrals for several locations • Support after-hours calls to triage urgent clinical needs • Help local Patient Registration teams ensure the accuracy of information collected for new patient referrals • Meet standardized performance metrics for calls and referrals • Communicate coordination-of-care information with team members, patients/caregivers, referral sources, and home health agencies • Provide quality customer service during caller and workplace interactions • Maintain organized file systems for document tracking and patient management/follow-up • Ensure compliance with applicable state and federal laws, accrediting requirements, and company policies • Maintain confidentiality of patient information • Work independently on assigned projects • Complete company-mandated and position-specific training assignments timely and according to policy • Perform other duties as assigned

🎯 Requirements

• High school graduate or GED required • At least one year of previous call center experience • Proficiency with Microsoft Office Suite and keyboarding skills • Strong interpersonal and communication skills • Ability to work cooperatively and effectively with branch departments and department team members • Ability to promote a compassionate, caring, customer service oriented culture by operating in a professional and collaborative fashion • Knowledge of computerized information systems • Dedicated workspace that is quiet and free of distractions where patient information and calls may be kept secure and private • Ability to read, analyze and interpret information appropriate to duties and responsibilities assigned • Ability to operate information systems, follow policy, complete required forms, and prepare reports • Ability to effectively present information and respond to questions from referral sources, managers, patients, employees, payers and the general public • Ability to calculate figures and amounts such as supply quantities • Ability to define problems, collect data, establish facts, and draw valid conclusions • Associate’s or Bachelor’s Degree preferred • Three years of related healthcare experience preferred

🏖️ Benefits

• Medical, Dental, & Vision Insurance • Paid Time off • Bonding Time Off • 401K Retirement Savings Plan with Company Match • HSA Company Match • Flexible Spending Accounts • Tuition Reimbursement • myFlexPay • Family Support • Mental Health Services • Company Paid Life Insurance • Award/Recognition Programs