Manager, Client Success

🔥 5 minutes ago

🐊 Florida, Kansas, +1 more states – Remote

🐊 Florida – Remote 🌪️ Kansas – Remote 🌲 North Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Optiv

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

Optiv Security is the cyber advisory and solutions leader, delivering strategic and technical expertise to nearly 6,000 companies across every major industry. We partner with organizations to advise, deploy and operate cybersecurity programs from strategy and managed security services to risk, integration and technology solutions. With clients at the center of our unmatched ecosystem of people, products, partners and programs, we accelerate business progress like no other company can.We manage cyber risk so you can secure your full potential.

📋 Description

• Lead and inspire the client success team • Manage the overall Cyber Operations client life cycle • Ensure client expectations are set, understood, agreed upon and met • Build and improve integration processes to improve service efficiency, effectiveness and client satisfaction • Drive responsiveness to clients across the Cyber Operations organization • Monitor service delivery for contractual compliance • Provide input to and help deliver transition plans from a customer deliverable perspective • Recommend contract changes to improve service, increase revenue and customer satisfaction • Serve as a customer point of contact for service levels, escalations and issues • Communicate business processes and workflows in layperson's terms • Develop service action plans based on root cause analysis, trends and customer input • Communicate service interruptions, root cause analyses, action plans, and capacity/performance trends • Provide timely, accurate and relevant internal and external reporting • Provide account-specific information to service suppliers • Ensure day-to-day service operations communications reach appropriate customer staff • Deliver cost-effective, standard customer measurements aligned with contracted commitments • Coordinate actions between clients and service delivery departments • Mentor, develop and evaluate employee performance • Help develop and continuously improve Cyber Operations services • Perform other assigned duties and comply with policies and standards

🎯 Requirements

• Bachelor's Degree from a four-year college or university in Information Technology, Information Security/Assurance, Engineering or similar area of study required • 4-7 years experience in service delivery management required • 4-7 years Project Management experience required • 4-7 years Information Technology experience required • CompTIA Security+ Certification, or one or more certifications in Security/Networking, upon hire preferred • CISSP certification, or one or more certifications in Security/Networking, upon hire preferred • GSEC upon hire preferred • GCIA upon hire preferred • GCIH upon hire preferred • Certified Project Management Professional (PMP)-PMI upon hire preferred • Team-oriented with excellent problem solving, interpersonal, verbal and written communication skills

🏖️ Benefits

• Employee Resource Groups • Work/life balance • Professional training resources • Volunteer opportunities through “Optiv Chips In” • Ability and technology necessary to productively work remotely/from home (where applicable)